Kylia Brinson

• Used equipment like forklifts and pallet jacks to move inventory.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Completed physical inventory counts each month.
• Completed daily cycle counts to maintain accuracy of records.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Audited and corrected discrepancies in inventory numbers.
• Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
• Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
• Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Performed data entry and completed proper paperwork.
• Developed materials to educate staff on proper inventory management techniques.
• Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.
• Streamlined returns process for increased efficiency and reduced processing time.
• Collaborated with cross-functional teams to address product quality issues and reduce return rates.
• Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.
• Assisted in the development of new policies and procedures for handling returns, resulting in a more organized system.
• Led training sessions for new employees on proper returns procedures, fostering a consistent approach across the team.
• Maintained detailed records of all communications with customers regarding their returns issues, ensuring transparency and efficient follow-up actions.
• Developed strong communication skills by liaising between various departments involved in the returns process.
• Documented returned product details in Excel inventory tracking system.
• Unloaded, inspected and stored damaged and returned products.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.

• Marketing & Graphic Designs creating all marketing material for social media, community postings and direct mail ads
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
• Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
• Maintained and managed customer files and databases.
• Responded to customer calls and emails to answer questions about products and services.
• Scheduled appointment to resolve more complex issues.
• Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Accepted payments and updated accounts with latest information.
• Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided primary customer support to internal and external customers.