Kylia Latona
Niagara Falls,NY
Summary
Detail-oriented professional with over two years in hospitality, consistently maintaining high cleanliness standards and ensuring guest comfort. Demonstrated ability to manage front desk operations while delivering exceptional customer service. Strong organizational and communication skills support efficient task execution.
Overview
4
4
years of professional experience
Work History
Housekeeper/Laundry
Hampton Inn
Niagara Falls, USA
08.2022 - Current
- Managed laundry operations, including folding and stocking, while overseeing waste removal to enhance overall hotel cleanliness and functionality.
- Maintained guest room cleanliness through bed making, vacuuming, dusting, and replacing amenities, contributing to a welcoming environment for guests.
- Cleaned guest rooms to meet Hampton Inn’s high cleanliness standards.
- Restocked supplies and toiletries in bathrooms and kitchens for guest convenience.
- Reported maintenance issues promptly to ensure guest satisfaction and comfort.
Desk Attendant
Hilbert College
Hamburg, USA
09.2025 - 03.2026
- Managed front desk operations and provided excellent customer service to visitors.
- Addressed noise complaints and assisted students with room access to enhance their living experience.
- Coordinated room assignments and maintained accurate records for campus events.
- Assisted students with inquiries regarding campus resources and services offered.
- Logged guest entries and distributed mail while maintaining accurate records to ensure efficient operations.
Retail Sales Associate
Calvin Klein
Niagara Falls, USA
11.2022 - 02.2023
- Assisted customers with product selection and provided personalized styling advice.
- Assisted customers with product inquiries and purchases, enhancing customer satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems.
- Operated cash register and organized merchandise displays, ensuring smooth sales transactions and an inviting store environment.
- Managed inventory by restocking shelves and organizing merchandise displays.
Education
Bachelor of Science - Forensic Science
Hilbert College
Hamburg, NY05-2028
Skills
- Sanitation Practices
- Customer Service
- Guest Interaction
- Time Management
- Organizational Skills
- Problem Solving
- Conflict resolution
- Communication Skills
- Leadership
Timeline
Desk Attendant
Hilbert College
09.2025 - 03.2026
Retail Sales Associate
Calvin Klein
11.2022 - 02.2023
Housekeeper/Laundry
Hampton Inn
08.2022 - Current
Bachelor of Science - Forensic Science
Hilbert College