Kyliah Johnlouis
Albuquerque,New Mexico
Summary
Dedicated professional with proven strengths in customer service, time management, and trend analysis. Skilled in troubleshooting challenges and developing effective solutions that drive results. Recognized for exceptional verbal and written communication abilities, fostering positive relationships and consistently exceeding performance goals. Committed to delivering high-quality service and enhancing customer satisfaction through strategic problem-solving and proactive engagement.
Overview
4
4
years of professional experience
Work History
Warranty Administrator
Camping World of Albuquerque
05.2025 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Coordinated communication between customers and service departments to expedite claim resolutions.
- Reviewed warranty documentation for accuracy, minimizing discrepancies and improving processing times.
- Maintained detailed records of warranty repairs and replacements for reporting purposes.
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Retail Sales Associate
Camping World of Albuquerque
07.2024 - 04.2025
- Greet and assist customers in finding products
- Provide accurate product information
- Stock shelves and organize merchandise
- Operate the cash register and handle transactions
- Set up displays and maintain product presentation
- Collaborate with team members to achieve sales targets
- Keep the store clean and organized
Sales Associate
Shoe Palace
09.2021 - 05.2022
- Helped customers navigate store, complete sales, and process returns.
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Promoted products effectively by staying on top of offerings and prices.
- Managed multiple tasks simultaneously while meeting deadlines.
- Assisted customers with sales and service needs.
- Processed payments quickly to keep customer flow moving.
Education
Associate in Science - Business
Central New Mexico Community College
Albuquerque, NM05-2026
High School Diploma -
Albuquerque High School
Albuquerque, NM05-2023
Skills
- Effective problem resolution
- Excellent communication
- Goal-oriented
- Effective time management
- Product knowledge
- Adaptability
- Multitasking
- Customer service
- Records maintenance
Language
English
Timeline
Warranty Administrator
Camping World of Albuquerque
05.2025 - Current
Retail Sales Associate
Camping World of Albuquerque
07.2024 - 04.2025
Sales Associate
Shoe Palace
09.2021 - 05.2022
Associate in Science - Business
Central New Mexico Community College
High School Diploma -
Albuquerque High School