Kylie Almond
Bossier City,LA
Summary
Proven leader and mentor with extensive experience at Chili's Bar and Grill, adept in POS system operations and exceptional communication. Excelled in enhancing team efficiency and guest satisfaction through effective training and leadership development. Demonstrated mastery in safe food handling and upselling strategies, contributing significantly to workplace excellence.
Overview
9
9
years of professional experience
Work History
Server Trainer
Chilis's Bar and Grill
01.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Server
Chilis's Bar and Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
To-Go Server
Chilis's Bar and Grill
01.2024 - 11.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Child Care Technician
USAF
01.2022 - 12.2022
- Contributed to higher parent satisfaction rates through consistent, open communication regarding their child''s development.
- Strengthened connections with local community resources to provide additional enrichment opportunities for the program''s children.
- Implemented creative problem-solving techniques when handling challenging behaviors or situations within the classroom.
- Facilitated smooth transitions during daily routines, minimizing stress levels among children throughout the day.
- Assisted lead teacher in developing engaging lesson plans tailored to individual needs of each child.
- Promoted early literacy skills through storytime sessions, sing-alongs, and interactive reading activities.
- Provided one-on-one support for children with special needs, fostering growth in social skills and overall development.
- Encouraged socialization among children through group activities, fostering friendships and positive interactions among peers.
- Participated in ongoing professional development workshops to stay current on best practices in early childhood education and caregiving techniques.
- Maintained compliance with state regulations by adhering to strict safety guidelines, ensuring a secure environment for all children in care.
Cashier
La Madeleine
08.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Teller
Barksdale Federal Credit Union
05.2017 - 07.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
Cashier
Lin’s Kitchen
02.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associates - Criminal Justice
Bossier Parish Community College
Bossier City, LABachelor Of Criminal Justice - Criminal Justice
Liberty University
Lynchburg, VASkills
- Effective time management
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
- POS system proficiency
- Safe handling procedures
- Cash handling
- Tableside service
- Food safety compliance
- Policy enforcement
- Exceptional communication
- Quality control
- Staff monitoring
- Employee mentoring
- Company policies
- Server management
- Training expertise
- Sanitation standards
- Allergy awareness
- Guest relations management
- Item promotion
- Point of sale (POS) system operations
- Critical thinking
- Leadership development
- Clear communication
- Attention to detail
Timeline
Server Trainer
Chilis's Bar and Grill
01.2024 - Current
Server
Chilis's Bar and Grill
01.2024 - Current
To-Go Server
Chilis's Bar and Grill
01.2024 - 11.2024
Child Care Technician
USAF
01.2022 - 12.2022
Cashier
La Madeleine
08.2017 - 12.2017
Teller
Barksdale Federal Credit Union
05.2017 - 07.2017
Cashier
Lin’s Kitchen
02.2016 - 08.2016
Associates - Criminal Justice
Bossier Parish Community College
Bachelor Of Criminal Justice - Criminal Justice
Liberty University
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