Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Kylie Alvarez

Kylie Alvarez

Clayton,NC

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Seasonal Sales Associate

Boot Barn
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Cashier

Walmart
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Snoopy's Hotdogs
07.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Barista/Cashier

Starbucks
08.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Memorized challenging recipes in order to make drinks.
  • Kept up with FDA regulations when cleaning to very strict standards.

Babysitter

Heather
04.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Guided school homework and read bedtime stories to support development.
  • Provided safe transportation to and from school and extracurricular activities.
  • Engaged with children on individual basis to build positive relationships.

Education

Associate Of Business Administration - Business Administration

Johnston Community College
Smithfield, NC

High school diploma -

Cleveland High School
Clayton, NC
06.2023

Skills

  • Barista Experience (1 year)
  • Coffee Experience (1 year)
  • Cashiering (2 years)
  • English
  • Food Service (1 year)
  • Communication skills
  • Customer service (2 years)
  • Cash Handling (2 years)
  • Sales Development
  • Business Development
  • Client Account Management
  • Customer Needs Assessment
  • Payment Processing
  • Product Sales
  • Upselling
  • Inventory Control
  • Store Opening and Closing
  • Exceptional Customer Service
  • Product Recommendations
  • Fitting Room Maintenance
  • Sales Forecasting
  • Sales Trends
  • Cash Register Operation
  • Relationship Selling
  • Cleaning Techniques
  • Money Handling
  • Strategic Planning
  • Meeting Deadlines
  • Relationship Building
  • Reliable and Punctual
  • Problem-Solving
  • Client Service
  • Listening Skills
  • Guest Relations
  • Goal-oriented
  • Social media savvy

Timeline

Seasonal Sales Associate

Boot Barn
09.2023 - Current

Cashier

Walmart
09.2022 - Current

Cashier

Snoopy's Hotdogs
07.2022 - 08.2022

Barista/Cashier

Starbucks
08.2021 - 02.2022

Babysitter

Heather
04.2019 - Current

Associate Of Business Administration - Business Administration

Johnston Community College

High school diploma -

Cleveland High School

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