Kylie Amesse
Edwardsburg
Summary
Dynamic professional with extensive experience in team leadership and sales optimization within the retail sector. Skilled in staff training and problem-solving, dedicated to enhancing operational standards and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Starbucks Manager
SpartanNash
Granger
01.2021 - Current
- Assisted in managing team schedules and daily operations. While focusing on winning the weekends and capturing sales.
- Communicated effectively with team members to ensure task clarity.
- Organized meetings and documented key discussion points for follow-up actions.
- Enforced Green Apron Service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned deployment tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to optimize stock availability and reduce waste.
- Maintained a 2.0-6.0 percent growth in weekly sales throughout management history.
Education
Associate of Business Administration - Buisness
Lake Michigan College
Benton Harbor, MI03-2026
Skills
- Customer service
- Team leadership
- Sales optimization
- Staff training and development
- Conflict resolution
- Decision-making
- Employee onboarding
- Attention to detail
Accomplishments
- Received the best performing store award in 2024
- 2.0-6.0 Growth maintained during management History
- Maintained an average retention rate of 89% during management history
Certification
- Barista Trainer Certification
- LS leader and daily operations certification
- 100% completed with all LSSTART training including Brand Standard Leader
References
References available upon request.
Timeline
Starbucks Manager
SpartanNash
01.2021 - Current
Associate of Business Administration - Buisness
Lake Michigan College