Kylie Anderson

Colorado Springs,CO

Summary

Worker-centered leader with 8+ years of experience in high-volume operations, team leadership, and grassroots organizing. Proven record of mobilizing workers, coordinating large-scale actions, and influencing public policy. Experienced in community engagement, event planning, and public advocacy, combining operational expertise with a commitment to collective action and worker empowerment.

Overview

years of professional experience

Certification

Work History

Shift Supervisor & Strike Captain / Organizer

Starbucks

Colorado Springs, CO

07.2025 - Current

Supervise high-volume shifts, coordinating labor, delegating tasks, and supporting baristas to maintain smooth operations
Train new partners on beverages, customer experience standards, and workplace expectations
Manage cash handling, inventory, POS systems, and accurate shift documentation
Assist with deliveries, stocking, and maintaining organizational efficiency
Concurrently served as Strike Captain for SBWU during a 100-day statewide strike, achieving 90% union authorization in a cold store
Coordinated multi-store strategy via CAT/ROC meetings and statewide labor councils
Co-organized the 'Unite the Union' event at the Colorado State Capitol, securing park permits, coordinating multiple unions, food trucks, and activities, and drawing 80-100 participants with media coverage and political engagement, strengthening union alliances across the state
Organized and executed an invite-only action at the second-largest Starbucks distribution center in Nevada, holding the district operations center for 5 hours, drawing media attention, and managing on-site arrests
Delivered a speech on the Colorado State Capitol floor for the Worker Protection Act, recognized by Colorado state senators for effective advocacy
Managed media communications, participating in 30+ interviews across print, broadcast, social, and audio platforms
Completed three professional media training programs (CWRU, Starbucks, SEIU)

Director of Guest Experience / PM Director

Chick-fil-A

Colorado Springs, CO

11.2023 - 06.2025

Directed operations at a $14M high-volume location, leading 50-70 staff per shift and maintaining the #1 drive-thru in the Western U.S. for two consecutive fiscal quarters
Planned and executed community engagement events, including Easter egg hunts, 'Pictures with the Cow,' and local shelter adoption events
Developed leaders and coached staff to improve communication, accountability, and morale
Selected for Chick-fil-A Corporate Leadership Training in Atlanta (invitation-only)

Bartender / Server

01.2016 - 12.2023

8+ years in high-volume restaurants, bars, and cafes
Trained staff, managed cash handling, inventory, and POS systems
Delivered consistent guest satisfaction while maintaining compliance with food safety standards
Developed leadership skills and operational expertise applicable to large-scale team management and organizing

Education

Pikes Peak Community College

05.2028

New Mexico State University

Skills

Strike leadership
Public speaking & media relations
High volume operational skills
Meeting facilitation
Politcal advocacy
Goal setting and tracking

Conflict resolution
Scheduling & Coordination
Staff development & Team building
Community & Public Engagement
Event & Action planning

Certification

Food Safety Manager Certification
Food Handler Certification
TABC
ServSafe
CPR & First Aid
Driver's License

Key Skills

Team supervision & coaching, Strike leadership & organizing, Conflict resolution, Scheduling & labor flow, Staff development & training, High-volume operations, Inventory & cash management, POS systems, Food Safety Manager Certification, Food handling & TABC, Advanced operational compliance, Event planning & coordination, Political advocacy, Public speaking & media relations, Community outreach, Grassroots organizing

References

Union references

Len Harris : CO AFL-CIO worker organizer

Liza Nielsen : CO labor organizer

Michael Wilkins : CWA worker organizer ( CO SBWU organizer )

Timeline