Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Kylie Arnold

Kylie Arnold

George Town

Summary

I aim to apply my customer service expertise and grow into a position that presents professional challenges.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Health and Wellness Representative

Roots & Rituals Ltd
10.2022 - Current
  • Models knowledge of supplements, vitamins, Sea Moss & Herbs
  • Displays holistic lifestyle alternatives
  • Guarantees customer experience
  • Handles shipments and invoices
  • Maintains shop inventory
  • Collaborates with management on social media presence
  • Manages all payment transactions
  • Assists in stocking sales floor
  • Liaise with local supermarket buyers
  • Monitors and Maintains inventory with all local resellers

Health & Wellness Representative

Island Naturals
05.2021 - 06.2024
  • Models knowledge of supplements, vitamins, aromatherapy & natural products
  • Displays holistic lifestyle alternatives
  • Guarantees customer experience
  • Handles shipments and invoices
  • Maintains shop inventory
  • Collaborates with management on social media presence
  • Manages all payment transactions
  • Assists in stocking sales floor

F&B Server

Karoo
06.2018 - 03.2021
  • Modeling knowledge of food, wine, liquor
  • Ensuring Customer Satisfaction
  • Collaborate with management team for Event Planning and Functions
  • Training and developing employees on standards, operations, and service standards
  • Handling of cash deposits and transactions

Operations Manager

The Da Vinci Centre
03.2018 - 06.2018
  • Implemented customer service procedures
  • Managed staff hiring, scheduling, and payroll
  • Modeled Client Care procedures
  • Maintained spa inventory
  • Created monthly specials, promotions, and newsletters while managing daily social media presence
  • Participated in meetings with marketing teams for radio and newspaper advertisements
  • Managed health insurance claims for client payments
  • Developed protocols for spa operations and treatments
  • Reviewed operating costs
  • Resolved customer complaints, concerns, and disputes
  • Implemented customer service procedures and ensured that guidelines are followed by staff
  • Communicated effectively with staff members to encourage positive rapport and productivity
  • Collaborated with management and ownership while updating operating updates and changes
  • Presented knowledge in wellness products for sales to clients

Lead Server/Bartender

Mizu Asian Bistro
10.2017 - 02.2018
  • Ensuring customer satisfaction
  • Collaborating with management regarding Event Planning and Functions
  • Training and developing staff

Spa Coordinator

Miraj Hammam Spa by Caudalie Paris
09.2016 - 09.2017
  • Ensuring spa operations are carried out effectively and efficiently
  • Scheduling and confirming client appointments and requests
  • Liaise with service providers regarding confidential client information
  • Verifying staff schedules
  • Processing and filing spa records
  • Providing knowledge on wellness products for sales
  • Up-selling spa services to clients
  • Consistently met monthly sales targets for spa services and products
  • Processed transactions and balanced all cash revenue
  • Resolved customer complaints
  • Created monthly email newsletter for spa services and social media postings

Lead Server/Bartender

Mizu Asian Bistro
10.2013 - 05.2016
  • Modeling knowledge of food and beverage
  • Ensuring customer satisfaction
  • Collaborating with management regarding Event Planning and Functions
  • Training and developing staff

Supervisor

Hard Rock Cafe
10.2007 - 09.2013
  • Manager on duty
  • Marketing and promoting the restaurant directly to patrons
  • Managed opening and closing procedures
  • Implemented the training and development of new employees
  • Consistently met sales goals and became a top sales performer
  • Participated with operation management team to originate, plan, and develop short and long term goals for the business and staff -Monitored restaurant operations through delegating and supervising bartending, kitchen, and retail store services

Education

Elgin Park Secondary
Surrey, B.C

Skills

  • Excellent interpersonal and communication skills
  • Provides excellent customer service experiences
  • Confident in taking initiative and in leadership roles
  • Works Efficiently under- pressure and deadlines
  • Completes duties with diligence
  • Achieves sales targets and goals
  • Attentive to details and problem solving
  • Proficient in Microsoft Office
  • Proficient in Cliniko, Aloha, and Resort Suite Softwares

References

Supplied Upon Request

Certification

  • Herbal Compendium Diploma (Completed)
  • Alkaline Nutritionist Diploma (Completed)
  • Naturopath Diploma (In Progress)

Timeline

Health and Wellness Representative

Roots & Rituals Ltd
10.2022 - Current

Health & Wellness Representative

Island Naturals
05.2021 - 06.2024

F&B Server

Karoo
06.2018 - 03.2021

Operations Manager

The Da Vinci Centre
03.2018 - 06.2018

Lead Server/Bartender

Mizu Asian Bistro
10.2017 - 02.2018

Spa Coordinator

Miraj Hammam Spa by Caudalie Paris
09.2016 - 09.2017

Lead Server/Bartender

Mizu Asian Bistro
10.2013 - 05.2016

Supervisor

Hard Rock Cafe
10.2007 - 09.2013

Elgin Park Secondary

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Kylie Arnold