Kylie Arnold

• Guide and advise clients in the choosing and purchase of luxury appliances (offered in up to 66 different brands) for the purpose of one-off replacements, remodels, new builds, or multi-home developments.
• Prospect/network outside referral partners, new clients, and builder/contractor relationships. Often hosting in-house prospecting events, with on-staff private chef.
• Monitor live chat to help statewide customers in real time, while managing as many as 30 ongoing client contracts at once.
• Use Epicor/Insight program to create very large, intricate, high-ticket orders. Procured major new builder client through relationship building efforts. Brought in/closed several six-figure remodel clients.

• Large-ticket sales of Sleep Number 360 Smart Beds, as well as all related products.
• Interviewed each client at a deep level, as to health, temperature or pain issues that effect their sleep, in order to recommend the right products.
• Post-sale, client follow-up, to maintain customer satisfaction. Responsible for at least 30 outbound activities per day (phone, text, chat, email), using two CRM programs, following up with open customers, closing sales opportunities.
• Set up, demonstrate, and troubleshooting Sleep IQ app, and all smart products. Often with elderly clients.

• Handled all customer service, as well as phone and in-person ticket sales and reservations.
• Answered multi-line phone system in timely fashion.
• As a result of my performance, I was promoted to a FT supervisory position, to handle all closing and bookkeeping duties several times a week, as well as train new employees in all open, close, and bookkeeping duties.

• Assisted the Director of Marketing & Development in the creation and management of all branding and design representation for The School of Theatre, Film & Television.
• Used Adobe InDesign/Photoshop for design of theatre programs, sponsor ads, and show marketing materials.
• Proofread and wrote radio, broadcast and content/press releases at times. Co-managed social-media/website presence.
• Coordinated advisory board public relations, organized meetings, mailing-list compilation, merge and management. Also budget-keeping, promotional/ad-rep/radio relations, and media sales.
• Company Manager for annual Showcase of Talent. Many responsibilities, including: Creation and design of student promo materials, coordinating travel, schedules, and catering for incoming agents and casting managers for the event.
• Invited to join the university-level creative team to help fine-tune university-wide branding requirements for all marketing outlets.

• Appointment scheduling and payment processing.
• Maintaining client files using MacPractice MD.
• Email marketing using Constant Contact.
• Also did skincare and cosmetic sales and demonstrations.

(Returned to the University of Arizona as full-time student 2011-2014, so I took on part-time work.) Worked on-call as school schedule would allow. Covered multiple cosmetic counters for sales, product demos, customer service, open/close and stock duties.

• Responsible for full business management. HR duties included floor coaching, performance evaluations, hiring, on-boarding/training employees, etc. Also merchandising, inventory and shrink management.
• Analyzed business needs, managed all brick-and-mortar operational tasks, performed P+L/budgeting and marketing duties.
• Nominated for District Manager-in-Training Program, as I mentored and promoted several assistant managers out of my store to store managers. Also had top performing store in district/region several months in a row.

(Began gap in FT employ, in 2011. Returned to the University of Arizona as full-time student 2011-2014, so I took on part-time work.)