Kylie Arnold

• A ten million-dollar showroom
• Sixty appliance brands from Maytag to SubZero
• Assist clients as diverse as walk-in, one-off replacements, to full remodels and multi-home developments
• Prospect and network outside referral partners and future clients
• Monitor live chat to help customers in real time
• Travelling to brand trainings
• Create and present in-house prospecting events using on-staff private chef, and brand partnerships

• High-level, specialized customer service
• Commission-based sales of Sleep Number 360 Smart Beds, and all related products
• Large-ticket sales
• Post-sale, client follow-up, maintaining all sales metrics across various parameters
• Responsible for 30+ outbound activities per day (phone, text, chat and email), through the use of two, CRM programs, following up with customers and closing sales opportunities
• Patiently setting up, demonstrating, and troubleshooting Sleep IQ app, often with elderly customers

• Superior customer service
• Answered multi-line phone system in timely fashion
• Handled phone and in-person ticket sales and reservations with a cheerful disposition
• As a result, I was promoted to a FT supervisory position
• Trained new employees to open and close box office as well as bookkeeping skills

• Used Adobe InDesign/Photoshop for design of theatre programs, sponsor ads, and show marketing materials
• Proofread and wrote radio content/press releases at times
• Responsibilities included advisory board public relations, organizing meetings and mailings
• Worked on budget-keeping, promotional/ad-rep/radio relations, and media sales
• Acted as Company Manager for annual Showcase of Talent, which entailed many responsibilities, including: branding and design of all student promotional materials in conjunction with Director of Marketing & Development, coordinating travel and schedules for incoming agents and casting managers for the event in conjunction with stage management department
• Other skills included social-media/website maintenance, mailing-list compilation, mail-merge and management
• During my tenure, I joined the university-level creative team to help fine-tune university-wide branding requirements for all marketing outlets

• Client service, appointment scheduling and payments, maintaining client files
• Office bookkeeping, filing (moved to PT work in order to return to college full-time)

(Returned to the University of Arizona as full-time student 2011-2014, so I took on part-time work.) Worked on-call as school schedule would allow. Covered multiple cosmetic counters for sales, product demos, customer service, open/close and stock duties.

• Recruited by Corporate West Coast Regional VP for position
• Responsible for full business management
• HR duties included floor coaching, sales performance evaluations, hiring, on-boarding and training employees, etc
• Analyzed business needs, managed all brick-and-mortar operational tasks, and performed P+L/budgeting and marketing duties
• Nominated for District Manager-in-Training Program