Kylie Baucom
Salisbury,NC
Summary
Motivated and detail-oriented professional with extensive experience in customer service, management, and team leadership. Seeking a challenging role that leverages skill in client relations and provides opportunities for growth and advancement.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
AvidXchange
06.2023 - Current
- Assisted over 50 customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
AvidXChange Customer Care Representative II
Avidxchange
01.2020 - 06.2023
- Managed escalated situations effectively, ensuring resolution and client satisfaction.
- Provided leadership and training for new hires, enhancing team performance.
- Oversaw multiple client accounts, ensuring accurate and timely financial transactions.
- Delegated and monitored the flow of funds within the company to maintain financial stability.
ILoveKickboxing Manager
Ilovekickboxing
01.2019 - 01.2020
- Handled overall financial responsibilities for the studio, optimizing budgeting and expenditures.
- Developed and executed marketing strategies, driving membership sales and studio visibility.
- Led membership sales initiatives, significantly boosting revenue.
- Managed hiring and termination processes, building a high-performing team.
Logans Head Server
Logans Roadhouse Grill
01.2018 - 01.2020
- Delivered exceptional guest experiences in a fast-paced environment, ensuring high customer satisfaction.
- Collaborated with a diverse team, enhancing service efficiency and team cohesion.
- Excelled in multitasking and managing high-pressure situations while training new staff.
Christi's custom Hair Salon Salon Assistant
Intendent Contractor
01.2015 - 01.2019
- Scheduled appointments efficiently, optimizing stylist time and client satisfaction.
- Developed a personal client base, contributing to salon growth.
- Maintained salon standards to pass state board inspections, ensuring compliance and quality.
Pines Pool Lifeguard
Pines Pool
01.2016 - 01.2017
- Reacted swiftly and effectively in emergency situations to ensure the safety of patrons.
- Participated in ongoing team-building sessions, enhancing teamwork and response efficiency.
- Earned CPR certification, demonstrating a commitment to safety and preparedness.
Education
Associate of Arts - Business Administration
Rowan Cabarrus Community College
Salisbury, NC05.2025
Completed 2 year program for hair licensure -
Rowan Cabarrus Community College
Graduated Summa Cumlaude -
Central Cabarrus
Many different sale courses through job training
Skills
- Customer Service Excellence
- Team Leadership and Training
- Financial Management
- Marketing and Sales Strategy
- Multi-tasking in High-pressure Environments
- Strong Communication and Interpersonal Skills
Timeline
Customer Success Manager
AvidXchange
06.2023 - Current
AvidXChange Customer Care Representative II
Avidxchange
01.2020 - 06.2023
ILoveKickboxing Manager
Ilovekickboxing
01.2019 - 01.2020
Logans Head Server
Logans Roadhouse Grill
01.2018 - 01.2020
Pines Pool Lifeguard
Pines Pool
01.2016 - 01.2017
Christi's custom Hair Salon Salon Assistant
Intendent Contractor
01.2015 - 01.2019
Associate of Arts - Business Administration
Rowan Cabarrus Community College
Completed 2 year program for hair licensure -
Rowan Cabarrus Community College
Graduated Summa Cumlaude -
Central Cabarrus
Many different sale courses through job training
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