Kylie Baucom
Salisbury,NC
Summary
Motivated and detail-oriented professional with extensive experience in customer service, management, and team leadership. Seeking a challenging role that leverages skill in client relations and provides opportunities for growth and advancement.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
AvidXchange
Charlotte, NC
06.2023 - Current
- Assisted over 50 customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
AvidXChange Customer Care Representative II
Avidxchange
01.2020 - 06.2023
- Managed escalated situations effectively, ensuring resolution and client satisfaction.
- Provided leadership and training for new hires, enhancing team performance.
- Oversaw multiple client accounts, ensuring accurate and timely financial transactions.
- Delegated and monitored the flow of funds within the company to maintain financial stability.
ILoveKickboxing Manager
Ilovekickboxing
01.2019 - 01.2020
- Handled overall financial responsibilities for the studio, optimizing budgeting and expenditures.
- Developed and executed marketing strategies, driving membership sales and studio visibility.
- Led membership sales initiatives, significantly boosting revenue.
- Managed hiring and termination processes, building a high-performing team.
Logans Head Server
Logans Roadhouse Grill
Kannapolis, NC
01.2018 - 01.2020
- Delivered exceptional guest experiences in a fast-paced environment, ensuring high customer satisfaction.
- Collaborated with a diverse team, enhancing service efficiency and team cohesion.
- Excelled in multitasking and managing high-pressure situations while training new staff.
Christi's custom Hair Salon Salon Assistant
Intendent Contractor
China Grove, NC
01.2015 - 01.2019
- Scheduled appointments efficiently, optimizing stylist time and client satisfaction.
- Developed a personal client base, contributing to salon growth.
- Maintained salon standards to pass state board inspections, ensuring compliance and quality.
Pines Pool Lifeguard
Pines Pool
China Grove, NC
01.2016 - 01.2017
- Reacted swiftly and effectively in emergency situations to ensure the safety of patrons.
- Participated in ongoing team-building sessions, enhancing teamwork and response efficiency.
- Earned CPR certification, demonstrating a commitment to safety and preparedness.
Education
Associate of Arts - Business Administration
Rowan Cabarrus Community College
Salisbury, NC05.2025
Completed 2 year program for hair licensure -
Rowan Cabarrus Community College
Graduated Summa Cumlaude -
Central Cabarrus
Many different sale courses through job training
Skills
- Customer Service Excellence
- Team Leadership and Training
- Financial Management
- Marketing and Sales Strategy
- Multi-tasking in High-pressure Environments
- Strong Communication and Interpersonal Skills
Timeline
Customer Success Manager
AvidXchange
06.2023 - Current
AvidXChange Customer Care Representative II
Avidxchange
01.2020 - 06.2023
ILoveKickboxing Manager
Ilovekickboxing
01.2019 - 01.2020
Logans Head Server
Logans Roadhouse Grill
01.2018 - 01.2020
Pines Pool Lifeguard
Pines Pool
01.2016 - 01.2017
Christi's custom Hair Salon Salon Assistant
Intendent Contractor
01.2015 - 01.2019
Associate of Arts - Business Administration
Rowan Cabarrus Community College
Completed 2 year program for hair licensure -
Rowan Cabarrus Community College
Graduated Summa Cumlaude -
Central Cabarrus
Many different sale courses through job training