Kylie Berlin
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready and eager to help team achieve company goals. Open to relocation.
Overview
5
5
years of professional experience
Work History
Athletic Event Assistant
Strongsville City Schools
09.2023 - Current
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
Assistant Manager in Training
Cleveland Guardians
03.2023 - Current
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer inquiries professionally, addressing concerns promptly and providing appropriate solutions where necessary.
Head Cheerleading Coach
Strongsville City Schools
11.2022 - Current
- Facilitated team bonding activities that promoted unity among squad members during practices, games, and other events.
- Encouraged academic success among team members by setting clear expectations regarding GPA requirements for participation in the program.
- Managed program budget effectively, making strategic decisions regarding the allocation of funds for uniforms, equipment, travel expenses, and other necessary resources.
- Maintained detailed records of athlete progress, attendance, injuries, and other pertinent information for administrative purposes.
Athletic Communications Intern
Baldwin Wallace University
08.2019 - 05.2024
- Increased audience engagement with live game updates on social media platforms.
- Enhanced athlete profiles by conducting in-depth interviews and gathering relevant statistics.
- Wrote, edited, and distributed informative content and creative marketing materials to promote program.
Athletic Event Coordinator
Baldwin Wallace University
06.2020 - 01.2023
- Managed event logistics and operations.
- Inspected event facilities to confirm conformance to customer requirements.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Guest Relations
Cleveland Cavaliers
07.2022 - 11.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported the successful execution of high-profile events through precise logistical coordination, vendor management, and guest relations efforts.
Merchandise Cast Member
Walt Disney World College Program
03.2022 - 09.2022
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
Operations and External Relations Assistant Intern
Mid-American Conference
06.2021 - 12.2021
- Served as a liaison between the organization and its partners, fostering open communication channels for collaborative problemsolving.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Organized successful sporting events such as tournaments, meets, and league games that showcased athletes'' talents and achievements.
Guest Services
Cleveland Browns LLC.
08.2020 - 09.2021
- Maintained detailed records of frequently asked questions for future reference and continuous improvement of guest services.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Promotions Intern
Akron RubberDucks
05.2020 - 09.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported event setup and takedown processes, ensuring efficient use of time and resources.
- Organized promotional materials inventory, ensuring timely replenishment and proper display at events.
- Utilized social media platforms to create buzz around upcoming promotions, attracting a larger audience base.
Education
Bachelor of Arts - Sport Management
Baldwin Wallace University
Berea, OH05.2024
Skills
- Strong Organization
- Marketing knowledge
- Guest Management
- Event preparation
- Marketing strategy
- Community Management
- Sales experience
- Budgeting and finance
- Attention to Detail
Timeline
Athletic Event Assistant
Strongsville City Schools
09.2023 - Current
Assistant Manager in Training
Cleveland Guardians
03.2023 - Current
Head Cheerleading Coach
Strongsville City Schools
11.2022 - Current
Guest Relations
Cleveland Cavaliers
07.2022 - 11.2022
Merchandise Cast Member
Walt Disney World College Program
03.2022 - 09.2022
Operations and External Relations Assistant Intern
Mid-American Conference
06.2021 - 12.2021
Guest Services
Cleveland Browns LLC.
08.2020 - 09.2021
Athletic Event Coordinator
Baldwin Wallace University
06.2020 - 01.2023
Promotions Intern
Akron RubberDucks
05.2020 - 09.2021
Athletic Communications Intern
Baldwin Wallace University
08.2019 - 05.2024
Bachelor of Arts - Sport Management
Baldwin Wallace University
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