Kylie Bingham
West Jordan,UT
Summary
My ultimate objective is to obtain a position where I can utilize my kronos payroll skills, management skills, continue to be innovative, customer service skills, computer skills, strong organizational skills, educational background and my ability to work well with others. I want to obtain a position where I can plant my feet and continue to grow within the organization. I want something that I can call a career and to not only provide for my family but to be a positive role model for my two little girls.
Overview
14
14
years of professional experience
Work History
Senior Administrative Coordinator
Intermountain Health
01.2023 - Current
- I am responsible for coordination of various administrative functions for the entire facility/engineering department. I work closely with a group of leaders in a time sensitive, accurate, and confidential nature.
- My primary responsibilities include payroll (Kronos) for upwards of 185+ employees task tracking, organization of data, calendar management, correspondence, purchase ordering (PeopleSoft), travel/expense management, response to inquiries and requests, meeting management, project management and overall support of all facility/grounds needs. I work closely in a proactive manner with an assigned group of leader(s) and serve as a liaison with other internal and external stakeholders. I assist in our EOC Tracer audits along with the Joint Commission and am apart of the DEI committee here at the hospital.
Patient Experience Liaison Manager
Metrodora Institute (Laid Off)
10.2022 - 11.2022
- I was assisting with start up for this new company and am going to be overseeing all of scheduling.
- I oversaw my employees timecards and made sure everything looked correct before payroll end. I would enter/remove punches, transfer time to a different department to ensure everything was correct.
- I assisted with implementing processes and new ideas to help with the patient workflow and assisted with managing the provider templates
- I was a part of the Revenue Cycle meetings along with other high-level meetings for implementation of startup
- I assisted with interviewing potential candidates for our institute.
Business Services Supervisor
University Of Utah
07.2019 - 10.2022
- I managed a growing team of 16+ advocates who are most skilled/cross trained agents in the department that take inbound calls (scheduling and messaging) along with overseeing the Guest Communications outbound team that manages all of the provider bumps within the University, along with assisting with appointment requests that are sent through MyChart.
- I oversaw my employees timecards (Kronos) along with help cover other employees timecards when their supervisor was out of the office. I would add PTO, FMLA, transfer time, etc.
- I had regular touch bases with our service line partners and assisted in implementing a Support Line Tracker within Service Now that our team can pull reporting on to determine where we can enhance our resources to better support our team and service partners
- I am well versed in taking patient escalations and along with deescalating situations on a day to day basis
- I have also proposed some high-level changes within the University that have been implanted org wide to make scheduling and messages more efficient for our patients
- I assisted with interviewing potential candidates for our department.
Integration Specialist
University Of Utah
04.2019 - 07.2019
- I helped with onboarding of new service lines while maintaining and building relationships with current and potential partners
- This position requires critical thinking, excellent written/verbal communication, strong attention to detail, time management and requires me to meet regular deadlines
- I use Visio on a daily basis to help update/create flows to ensure accuracy for our team.
Guest Communications Specialist I
University Of Utah
01.2016 - 07.2019
- I provided excellent customer-focused service in the call center by handling support line calls from our community health centers and support line calls from my fellow agents and providers, along with taking inbound and outbound telephone calls to help support our patient's scheduling and provider messaging needs, for our Primary Care, Specialty, Urology Center, Orthopedic Center, Cardiovascular Center, Allergy Clinic, Liver Transplant, Andrology and Moran Eye Center
- I also assisted with mentoring upcoming training classes, create new training activities/documents, and help with whatever else is needed within my department.
Operations Support
Cache Valley Electric Co.
03.2015 - 01.2016
- I worked directly with our engineers and customers on a daily basis
- I was in charge of our payroll (200+ employees), building engineer work orders, billing, monitoring our engineer's daily tasks, updating our customer portal and ordering product.
Safety Coordinator
Cache Valley Electric Co.
11.2014 - 03.2015
- Assisted the safety director with day-to-day tasks such as new hire orientation, new hire paperwork, filing, and data entry.
Marketing Assistant
Cache Valley Electric Co.
05.2013 - 03.2015
- Assist the marketing manager with promoting the business, handles all of the prequalification paperwork to keep us up to date with other companies
- Helps put together bid proposals, schedules appointments.
Receptionist
Cache Valley Electric Co.
09.2009 - 03.2015
- Greeted clients, handled all incoming phone calls and transferred them to the appropriate person, scheduled appointments for project managers and scheduled conference rooms
- Sorted mail and handled/processed all invoices.
Education
Associates Degree - General Studies
Salt Lake Community College
High School Diploma - undefined
Bingham High School
Skills
- Kronos Proficiency (currently managing 185 caregivers timecards)
- Strong Attention To Detail
- Management/Leadership Skills
- Microsoft Office Proficiency
- Visio Proficiency
- Recruiting/Onboarding
- Process Implementation/Improvement
- Build Strong Partner Relationships
- Strong Organizational Skills
- Trust Builder
- Extremely Innovative
Timeline
Senior Administrative Coordinator
Intermountain Health
01.2023 - Current
Patient Experience Liaison Manager
Metrodora Institute (Laid Off)
10.2022 - 11.2022
Business Services Supervisor
University Of Utah
07.2019 - 10.2022
Integration Specialist
University Of Utah
04.2019 - 07.2019
Guest Communications Specialist I
University Of Utah
01.2016 - 07.2019
Operations Support
Cache Valley Electric Co.
03.2015 - 01.2016
Safety Coordinator
Cache Valley Electric Co.
11.2014 - 03.2015
Marketing Assistant
Cache Valley Electric Co.
05.2013 - 03.2015
Receptionist
Cache Valley Electric Co.
09.2009 - 03.2015
Associates Degree - General Studies
Salt Lake Community College
High School Diploma - undefined
Bingham High School
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