Kylie Boston

- Organized exhibits for trial proceedings.

- Coordinated and assisted paralegals and attorneys.

- Handled paperwork at various law firms and courthouses.

- Assisted with document production and deposition preparation.

- Prepared summaries of depositions for attorney review.

- Prepared and organized matter cases for attorney use in court.

- Ran the receptionist desk as needed to take and transfer calls.

- Filed paperwork and created hard files.

- Responded to client calls and inquiries to deliver applicable information.

- Greeted clients upon arrival at office and provided assistance as needed.

- Created signs and displays to advertise store products or events.

- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.

- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

- Operated cash registers to process customer payments.

- Took orders, prepared foods and processed payments in full-service establishment.

- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

- Worked in a high-intensity environment while multitasking successfully.

- Fostered a welcoming atmosphere, thanking customers and inviting them to return.

- Received three raises.

- Maintained consistent, high scores from mystery shoppers.