Kylie Brackett
Summary
Adaptable professional with experience in data entry, profit/loss management, restaurant hospitality, retail, merchandising and sales with a proven knowledge of guests needs assessment and communication. Aiming to leverage my skills to successfully fill a management role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Coordinator/Manager
COALITION OF COMMUNITY ASSISTANCE
01.2022 - 04.2025
- Oversaw and supervised every aspect of the tax site.
- Maintained knowledge on new tax laws.
- Successfully prepared over 500 tax returns.
- Trained and instructed college students on tax preparation, and addressing any questions that they had.
- Reviewed other employee's work and data entry before submitting to the IRS.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
Restaurant Manager
Rave On-United Supermarkets
04.2023 - 04.2024
- Enhanced guest satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules and restaurant operations, ensuring adequate coverage during peak times and guest demands at a fine dining establishment.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings and performance evaluations with staff, as well as taking sole responsibility for having all employees complete their United Family Learning tasks and TABC Certification.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Assisted with the host, waitstaff, bar and busser duties during exceptionally busy times.
- Analyzed daily sales figures and developed strategies to increase sales.
- Verified prepared food met standards for quality and quantity before serving to guests.
- Trained in the POS system (InfoGenesis/Agilisys and Eatec).
Manager
Lonestar Oyster Bar
10.2013 - 06.2023
- Served guests in a busy bar setting efficiently and accurately. Upholding guests satisfaction.
- Maintained a detailed working knowledge of all food and alcohol products, using that knowledge to make suggestions to guests and to upsell premium products.
- Assisted in weekly inventory management to control cost and ensure adequate inventory for operations.
- Control operations of bar during designated shifts.
- Oversee daily wait/bar staff operations, policies and schedules
- Managed accounts payable and receivable. .
- Obtained cash bank and stocked service bar to prepare for operation.
On-Premise Spirits Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
12.2020 - 03.2022
- Used persistence and consistency to build long-lasting relationships with new and existing customers.
- Represented a large portfolio of alcohol brands with multiple suppliers.
- Developed and delivered engaging sales presentations to convey product benefits.
- Continued success in achieving and surpassing sales goals.
- Made placements of alcohol brands to new and existing accounts and establishments.
- Created and printed menus, features and point-of-sale to promote products and drive volume of sales in accounts.
Retail Sales Representative
L'Oreal International Designer Collection
11.2009 - 06.2013
- Department store ambassador of Armani, Ralph Lauren and Yves Saint Laurent designer fragrances.
- Merchandising of product for visual appeal to promote brands and drive sales.
- Assisted department stores in meeting and exceeding sales goals.
- Listened and engaged with guests to assist in decision making and to ensure product satisfaction.
Education
University Studies
Texas Tech University
Lubbock, TXSkills
- Data entry
- Attention to detail
- Excellent interpersonal and communication skills
- Ability to work autonomously and prioritize tasks
- Customer Service
- Restaurant operations
- POS knowledge
Certification
- TABC Certification (Expires January 2026)
- Texas Food Handler Certification (Expires February 2026)
- Advanced VITA Tax Certification
References
Tiffanie Hyden
Program Coordinator CCAV Lubbock
(806) 786-7826
Brandi Pena
Human Resource Manager, United Food and Beverage Department
Buddy Holly Hall of Performing Arts and Sciences
(806) 392-5995
Tony Inorio
General Manager
Lone Star Oyster Bar
(806) 726-8182
Timeline
Restaurant Manager
Rave On-United Supermarkets
04.2023 - 04.2024
Site Coordinator/Manager
COALITION OF COMMUNITY ASSISTANCE
01.2022 - 04.2025
On-Premise Spirits Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
12.2020 - 03.2022
Manager
Lonestar Oyster Bar
10.2013 - 06.2023
Retail Sales Representative
L'Oreal International Designer Collection
11.2009 - 06.2013
University Studies
Texas Tech University
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