Kylie Brandt
Akron,OH
Summary
Proven at Cracker Barrel Old Country Store Inc, adept in enhancing trainee performance and streamlining to-go operations, showcasing exceptional time management and collaboration skills. Achieved significant improvements in training effectiveness and customer satisfaction, demonstrating a keen ability to anticipate and solve problems efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Skill Trainer
Cracker Barrel Old Country Store Inc
08.2022 - Current
- Enhanced trainee skills by implementing hands-on activities and real-world examples in training sessions.
- Developed customized training programs for diverse clientele, addressing specific needs and goals.
- Provided coaching and mentoring to employees.
Host/Hostess
Cracker Barrel Old Country Store Inc
11.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
To Go Specialist
Cracker Barrel Old Country Store Inc
11.2020 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of completion.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Education
Biology
University of Akron
Akron, OH05.2028
High School Diploma -
Akron Early College High School
Akron, OH05.2023
Skills
- Time Management
- Study Skills
- Microsoft Excel
- Critical Reading
- Deadline Management
- Quantitative Reasoning
- Order taking accuracy
- Collaboration and Teamwork
- Organization
- Anticipating Problems
- Analytical Thinking
- Web Research
Timeline
Skill Trainer
Cracker Barrel Old Country Store Inc
08.2022 - Current
Host/Hostess
Cracker Barrel Old Country Store Inc
11.2020 - Current
To Go Specialist
Cracker Barrel Old Country Store Inc
11.2020 - Current
Biology
University of Akron
High School Diploma -
Akron Early College High School
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