Kylie Brunner
Tampa,FL
Summary
Reliable, upbeat, and successful at promoting customer loyalties, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
Hotel Tampa Riverwalk
04.2025 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Server/Banquet Server
Sheraton Tampa Riverwalk/Hotel Tampa Riverwalk
10.2014 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Host/Server
Lee Roy Selmon's Restaurant
02.2013 - 10.2014
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Managed in-person and telephone guest inquiries, customer service requests and reservations.
Education
Criminal Justice
Hillsborough Community College
Tampa, FLHigh School Diploma -
Gaither High School
Tampa, FL06.2013
Skills
- Complaint resolution
- Creative problem solving
- Recordkeeping strengths
- Strategic sales knowledge
- Guest Relations Management
- ServeSafe manager
- Scheduling
- Guest engagement
Timeline
Food and Beverage Manager
Hotel Tampa Riverwalk
04.2025 - Current
Server/Banquet Server
Sheraton Tampa Riverwalk/Hotel Tampa Riverwalk
10.2014 - Current
Host/Server
Lee Roy Selmon's Restaurant
02.2013 - 10.2014
Criminal Justice
Hillsborough Community College
High School Diploma -
Gaither High School