Overview
Work History
Education
Skills
Timeline
Generic

Kylie Bush

Wilmington,NC

Overview

11
11
years of professional experience

Work History

Eyewear Consultant

MyEyeDr
08.2021 - Current
  • Assist 15-20 each day patients in selecting eye wear that suits their unique preferences and lifestyle, as well as visual needs such as lens coating and size of frame.
  • Perform precise measurements and fitting procedures to ensure optimal comfort and vision correction for patients, as well as decrease number of returns and remakes.
  • Use in-store lookup tool to locate discontinued, specialty order, and out of stock frames to order from other locations for patients.
  • Place contact lens orders by processing shipments and properly submitting invoices for payment.

Patient Services Coordinator

MyEyeDr
08.2021 - Current
  • Schedule appointments, coordinate referrals with specialists offices, and facilitate insurance authorizations.
  • Collect forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Verify patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Investigate, triage and resolve patient issues to encourage positive experience during patient visit.
  • Answer over 50 telephone calls per hour to handle rescheduled, missed and reassigned visit requests, as well as answer patient questions regarding order due dates, payment, etc.

Optometric Technician

MyEyeDr
08.2021 - Current
  • Perform comprehensive pre-testing procedures for eye examinations including visual acuity, tonometry, and retinal imaging for an average of 30-35 patients per day.
  • Conduct advanced diagnostic tests such as visual field testing and optical coherence tomography (OCT) tests.
  • Assist optometrists by gathering patient medical history, recording chief complaints, and performing preliminary procedures.
  • Maintain accurate and up to date electronic health records, ensuring compliance with HIPAA privacy regulations.
  • Educate patients on contact lens insertion and removal, as well as after care and hygiene.
  • Manage patient flow and appointment scheduling/confirmations to ensure efficient clinic operations as well as maintain patient satisfaction.

Head Cashier

Lowes Home Improvment
07.2020 - 08.2021
  • Managed a team of 20+ cashiers, both new and experienced, providing guidance, training, and ongoing support to ensure exceptional customer service and efficient checkout operations.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Resolved customer inquiries, concerns, and escalated issues in a professional and timely manner to maintain customer satisfaction and loyalty.

Supervisor

Chick-fil-A
08.2012 - 07.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Bachelor of Arts - Mass Communication

Georgia College And State University
Milledgeville, GA
05.2018

Skills

  • Database search and database entry
  • Multi-line telephone systems
  • Form and spreadsheet creation
  • Microsoft Office suite
  • Administrative and office support
  • Verbal and written communication
  • Time management
  • Multi-task well under pressure
  • Project management

Timeline

Eyewear Consultant

MyEyeDr
08.2021 - Current

Patient Services Coordinator

MyEyeDr
08.2021 - Current

Optometric Technician

MyEyeDr
08.2021 - Current

Head Cashier

Lowes Home Improvment
07.2020 - 08.2021

Supervisor

Chick-fil-A
08.2012 - 07.2020

Bachelor of Arts - Mass Communication

Georgia College And State University

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Kylie Bush