Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Callahan

Hampton,GA

Summary

Experienced with managing multiple task simultaneously and coordinating communication between providers. I offer strong time management, organizational and goal meeting abilities while also being open to learn new skills. I have multiple years of costumer service in a medical provider setting and am able to work as an individual but also am always ready to be a team player.

Overview

8
8
years of professional experience

Work History

Referral Coordinator

Tricounty Pediatrics
01.2022 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Patient Coordinator

Family Medical Center
01.2020 - 10.2021
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Maintained accurate patient records/data entry

Customer Service Representative

Federal Market Place
02.2017 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted Customers with properly enrolling in best suited plans.

Education

High School Diploma -

Penn Foster High School
Fort Campbell,KY
05-2012

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Patient scheduling
  • Data Entry
  • Multi-line phone proficiency
  • Follow-up coordination
  • Team Player
  • Patient records oversight

Timeline

Referral Coordinator

Tricounty Pediatrics
01.2022 - Current

Patient Coordinator

Family Medical Center
01.2020 - 10.2021

Customer Service Representative

Federal Market Place
02.2017 - 03.2019

High School Diploma -

Penn Foster High School

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