Kylie Caspillo
Belton,TX
Summary
Dynamic sales associate with a proven track record at Sales Associates, excelling in customer engagement and relationship building. Recognized for enhancing customer loyalty through exceptional service and effective upselling techniques. Skilled in cash handling and conflict resolution, consistently creating inviting shopping experiences that drive revenue and foster repeat business.
Overview
6
6
years of professional experience
Work History
Sales Associates, Reptiles
Sales Associates
04.2014 - 05.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - Nursing
Belton High School
Belton, TXSkills
- Customer engagement
- Goal oriented
- Department reset
- Account assistance
- Verbal and written communication
- Customer assistance
- Relationship building
- Sell souvenirs
- Stocking and receiving
- Backroom organization
- Retail sales
- Teamwork and collaboration
- Order processing
- Retail store operations
- Teamwork
- Product knowledge
- Customer follow-up
- Customer needs assessment
- Trend awareness
- Cash drawer balancing
- Sales trends
- Cash handling
- Promotional events
- Self-checkout assistance
- Positive and professional
- Loyalty promotion
- Interpersonal and written communication
- Display building
- Barcode scanning
- Upselling and cross selling
- Friendly and outgoing
- Flexible schedule
- Money handling
- Loss prevention
- Email marketing
- Problem-solving
- Calm demeanor
- Store opening and closing
- Conflict resolution
- Customer service
- Returns and exchanges
- Complaint management
- Time management
- Product recommendations
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy drawing, listening to music, and helping friends, family, and others in need I take pride in being responsible and keeping things organized and clean I also like multitasking because it helps me stay focused, manage my time well, and handle different tasks efficiently These interests show my creativity, reliability, and ability to stay calm and productive in any situation
Timeline
Sales Associates, Reptiles
Sales Associates
04.2014 - 05.2020
No Degree - Nursing
Belton High School