Kylie Catton

• Hands-on experience with first aid and emergency medical protocols.
• Observed and organized the activities of the public to ensure safety whilst enforcing mandated pool policies and regulations.
• Mediated conflict amongst young patrons and assisted patrons to provide a high quality environment.

• Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
• Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
• Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Continued within the service industry.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.