Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Childs

Baltimore,MD

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Fine Dining Server

Ristorante Antipasti
03.2021 - 01.2024
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Flawlessly multitasked in a high volume environment in order to maintain exceptional service and customer satisfaction.

Restaurant Hostess

Alley Oops Restaurant
11.2019 - 08.2020
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized customer flow during peak season to increase satisfaction.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively on our POS system, accommodating special requests and ensuring accurate guest counts.

Supervisor of Recreation

Carousel Resort Hotel And Condominiums
01.2019 - 12.2019
  • Increased participant satisfaction by planning and implementing engaging recreational activities for various age groups.
  • Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
  • Ensured safety of all participants by maintaining up-to-date knowledge on safety regulations and conducting regular facility inspections.
  • Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
  • Enforced safety procedures and protocols among staff to maximize safety.

Food Server

Big Pecker's Bar & Grill
05.2018 - 12.2019
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Managed POS system accurately, ensuring proper handling of transactions and tips.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality in a high volume environment.

Education

No Degree - General Studies

The Community College of Baltimore County
Essex

Techniques of Alcohol Management
05.2023

High School Diploma -

Hereford High School
Parkton, MD
06.2016

Skills

  • Exceptional Customer Service
  • Adaptive Learning
  • Strong communication skills
  • Fine Dining Experience
  • Safe Food Handling
  • POS System Operations

Timeline

Fine Dining Server

Ristorante Antipasti
03.2021 - 01.2024

Restaurant Hostess

Alley Oops Restaurant
11.2019 - 08.2020

Supervisor of Recreation

Carousel Resort Hotel And Condominiums
01.2019 - 12.2019

Food Server

Big Pecker's Bar & Grill
05.2018 - 12.2019

No Degree - General Studies

The Community College of Baltimore County

Techniques of Alcohol Management

High School Diploma -

Hereford High School

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Kylie Childs