Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Cook

Kylie Cook

Sparta,TN

Summary

Proven track record in enhancing customer service and beverage quality at Jr's Place, showcasing expertise in beverage preparation and an engaging personality. Elevated team productivity and customer satisfaction through innovative training and efficient operation management. Skilled in health codes compliance and suggestive selling, adept at driving sales and ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Bartender

Mulligen's
11.2023 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Bar Manager

Jr's Place
12.2022 - 10.2023
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Customer Service Representative

Havolinexpresslube
03.2021 - 03.2022
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07.2016

Skills

  • Beverage Preparation
  • Suggestive Selling
  • Food Service
  • Health codes compliance
  • Menu Memorization
  • Food Running
  • Basic accounting
  • Engaging personality
  • Salesmanship
  • Customer service expertise
  • Liquor, beer, and wine knowledge
  • Group reservations management
  • Changing beer kegs
  • Order Management

Timeline

Bartender

Mulligen's
11.2023 - Current

Bar Manager

Jr's Place
12.2022 - 10.2023

Customer Service Representative

Havolinexpresslube
03.2021 - 03.2022

High School Diploma -

Penn Foster Career School

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Kylie Cook