Angela M. Crespo
Tipp City,OH
Summary
To obtain a Senior National Account Management position, where expertise in territory development and customer services, combined with creative team leadership and selling skills, will contribute to growth and profits.
Overview
28
28
years of professional experience
Work History
Logistics Manager
Winsupply
08.2022 - 12.2022
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Negotiated with 15 different freight companies and received annual contracts resulting in cost savings of 20% with $25 million logistics spend.
Director of Business Development
Ascent Global Logistics
07.2018 - 03.2020
- Negotiated, prepared and signed contracts with clients
- Compiled product, market and customer data to forecast accurate sales and profit projections
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
- Maintain and increase revenue streams with any assigned accounts with face to face visits, problem-solving and administrative follow-up
- Consistently monitor assigned Client Base year over year organic growth, identify ways to improve growth and work with Client to improve.
Demonstrate - Respond to customer inquiries and concerns in a timely and ethical manner
- Demonstrate excellent knowledge of all solutions provided by Ascent Global Logistics in all customer and prospect interactions
- Cultivated a $24 million dollar pipeline with multiple product lines
Business Development Specialist
Allen Lund Company
07.2017 - 06.2018
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Part of growing gross margin, average of 20% per load by strategic negotiations
Customer Relations Manager
Windstar Inc
02.2017 - 07.2017
- Assisted with conflict resolution during partnership negotiations and acquisitions
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
Director of Business Development
Paradigm TMG Logistics
04.2016 - 01.2017
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Account Executive
R+L CARRIERS
04.2012 - 04.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
- Successfully grew new business year over year in a mature territory
Sales Representative/Design
Garber Electric
02.2009 - 03.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Revitalized product revenues to over $2.5 million in 2 years
Owner and Founder
Cork-N-Vine LLC
01.2007 - 03.2009
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
Account Manager
Estes Express Lines
01.2006 - 01.2007
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Account Manager
FedEx Freight
01.2001 - 01.2006
- Responsible for selling a wide variety of services, including LTL freight, heavy weight air, expedite, custom critical, and international freight
- Achieved three consecutive years of increased sales by acquiring new customers
- Consistently met all requirements and goals set by FedEx Freight
Administrative Assistant
Con-Way Central Express
01.1995 - 01.2001
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Education
Wright State University
Fairborn, OH1994
Degree - Cosmetology
Dayton Academy
Dayton, OH1990
Skills
- Pipeline development
- Product development
- Strategic Planning
- Market Positioning
- Data Analysis
- Team building
- CRM/Salesforce
- Transportation Management System
- Reverse Logistics
- Contract Negotiations
Timeline
Logistics Manager
Winsupply
08.2022 - 12.2022
Director of Business Development
Ascent Global Logistics
07.2018 - 03.2020
Business Development Specialist
Allen Lund Company
07.2017 - 06.2018
Customer Relations Manager
Windstar Inc
02.2017 - 07.2017
Director of Business Development
Paradigm TMG Logistics
04.2016 - 01.2017
Account Executive
R+L CARRIERS
04.2012 - 04.2016
Sales Representative/Design
Garber Electric
02.2009 - 03.2012
Owner and Founder
Cork-N-Vine LLC
01.2007 - 03.2009
Account Manager
Estes Express Lines
01.2006 - 01.2007
Account Manager
FedEx Freight
01.2001 - 01.2006
Administrative Assistant
Con-Way Central Express
01.1995 - 01.2001
Wright State University
Degree - Cosmetology
Dayton Academy
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