Kylie Crist
Pittsburgh,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Leasing and Occupancy Specialist
GY Properties
02.2024 - Current
- Collaborated with Maintenance and Property Manager on daily morning planning to discuss the days schedule.
- Worked closely with clients to book apartment tours and identify suitable units while responding to leads in a timely manner,tracking information in a collective Excel Spreadsheet.
- Coordinated vendor appointments for building upkeep and dispatched maintenance personnel to address work orders.
- Oversaw three buildings with over 150 units.
- Prepared and sent leases to new tenants.
- sent renewal offers and renewal leases to existing tenants
- Coordinated with Property Manager to expand market reach
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
Activities Assistant
Country Meadows Retirement Communities
05.2023 - 04.2024
- Coordinated with Activities Director to go over resident updates and discuss the days schedule.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Developed schedules two weeks in advance and budgeted for recreational activities.
- Scheduled movies, entertainment, and other special events.
- Documented preferences and helped develop relevant activities.
- Improved residents' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Barista/Barista Trainer
Starbucks
05.2021 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Delivery Associate
Amazon DSP- Vacation Pace Logistics
11.2020 - 04.2021
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Hostess/Take-Out Server
Bravo! Cucina Italiana
12.2017 - 10.2020
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Cross-trained to handle different restaurant roles, including dish, prep, host and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier / Trainer
Chick-fil-A
06.2013 - 11.2017
- Trained, mentored, and developed new Team Members with positive and encouraging techniques to maximize performance and team contributions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Operated POS system to complete cash,and credit transactions.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Was cross-trained in all store roles like Prep, Breading, Fryers, Dish, POS, Headset, Window, Bagging/Traying
- Was part of the Marketing team, set up special events with the rest of the team
- Ran Family Nights and worked with children on activities in the dining room
Education
General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Resident Relations
- Communication Abilities
- Fair Housing Regulations
- Lease Administration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Problem-Solving Abilities
- Leadership Oriented
- Teamwork Oriented
Timeline
Leasing and Occupancy Specialist
GY Properties
02.2024 - Current
Activities Assistant
Country Meadows Retirement Communities
05.2023 - 04.2024
Barista/Barista Trainer
Starbucks
05.2021 - 09.2023
Delivery Associate
Amazon DSP- Vacation Pace Logistics
11.2020 - 04.2021
Hostess/Take-Out Server
Bravo! Cucina Italiana
12.2017 - 10.2020
Cashier / Trainer
Chick-fil-A
06.2013 - 11.2017
General Studies
Community College of Allegheny County
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