Dedicated professional with five years of experience in fast-paced service environments, excelling in communication, problem-solving, and customer support. Skilled in managing and resolving inquiries efficiently while delivering exceptional customer experiences.
• Ensured guest safety by following and communicating all safety guidelines and procedures.
• Proactively identified and addressed potential issues, maintaining a secure environment.
• Delivered clear instructions and provided excellent customer service to 1,000–20,000 guests daily.
• Maintained a clean and organized environment to enhance guest experience.
• Performed effectively under high-pressure and emergency situations.
• Managed inventory across four stores simultaneously.
• Welcomed and assisted customers, providing product knowledge and recommendations.
• Handled opening and closing duties, ensuring operational efficiency.
• Operated POS systems accurately, balancing company and customer transactions.
• Greeted customers, shared information about promotions, and assisted with product selection.
• Helped customers find clothing that matched their style and fit preferences.
• Organized displays, restocked inventory, and maintained a clean sales floor.
• Ensured dressing rooms were clean and orderly for an optimal shopping experience.
Exceptional Customer Service
Time Management
Problem-Solving and Conflict Resolution
Multitasking in High-Volume Environments
POS System Operation
Effective Communication
Team Leadership and Training
Computer Proficiency
Professional Phone Etiquette
NJROTC | 08/2019 to 05/2023 | Robertsdale, AL
• Mentored junior officers, fostering leadership and development.
• Narrated the Area Management Inspection (AMI) for two consecutive years.
• Recognized for strong leadership, attention to detail, and sound decision-making.
• Led a company of 30 personnel, providing guidance, training, and motivation to drive team success.