Kylie Dennis
Williamstown,WV
Summary
Proven leader with 6 years of supervisory experience including 3 years of extensive experience at TJ Maxx. Adept in rewards goals, showcasing exceptional merchandising and customer service abilities. Skilled in delegating tasks, training and development, and coaching employees. Strong focus on significantly enhancing store operations as well as inventory and shrink management while fostering high team morale with a positive attitude.
Overview
8
8
years of professional experience
Work History
Key Carrier
TJ Maxx, TJX Companies
05.2021 - Current
- Manages store personnel by delegating tasks and supervising daily operations
- Elevate overall store presentation through diligent merchandising efforts, creating visually appealing displays that entice customers to make purchases
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized
- Mentor and train new associates, coordinators, and Key Carriers fostering an environment of continuous learning and professional growth
- Evaluate distribution reports and adjusted sales analysis reports to examine incoming inventory levels and customer sales, assessed trends and reported on findings to help senior management make effective operational decisions
- Effectively assign and delegate tasks during high-traffic times to keep operations running smoothly and employees focused
- Demonstrates exceptional leadership qualities by motivating team members towards Rewards and OSAT goals while maintaining high morale levels among staff
- Actively participates in loss prevention efforts on the Shrink Team, identifying potential risks and implementing countermeasures to minimize shrinkage
- Experienced in schedule writing and timekeeping
- Conducted many interviews and orientations for new hires to maintain staffing levels and gain temporary help for holiday seasons
Customer Service Representative
Highmark Blue Cross Blue Shield
08.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Assisted customers with policy changes and coverage options
- Resolved billing and payment disputes
- Maintained up to date knowledge of policies and customer accounts
Shift Manager
Mini Giant Inc
06.2018 - 09.2019
- Trained and mentored new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Handled the safe counts and deposits along with transporting to the bank to make deposits as well as change orders
- Assisted in staff scheduling
- Placed orders and received deliveries from vendors while maintaining positive relationships
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Key Carrier
Party City
07.2016 - 11.2018
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience
- Boosted sales performance with consistent promotion of products and services to customers during transactions
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies
- Marked-down clearance items and relocated merchandise to proper store areas
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Handled cash office, counted down register drawers, made daily deposits
- Helped motivate and maintain a 40% email goal/rate with front end cashiers
- Scheduled, planned and coordinated/ran floor resets with staff when planograms were released seasonally
- Helped keep the backroom maintained and organized per guidelines and policies
- Placed orders and took in deliveries of helium and merchandise
- Streamlined opening and closing procedures as integral member of store staff
Education
High School Diploma -
Williamstown High School
Williamstown, WV05.2017
Skills
Store operations
Delegation and Coaching
Customer Service and Rewards
Training and mentoring
Problem Anticipation and Resolution
Door to Floor
Inventory and Shrink Management
Merchandising
Employee Scheduling and Timekeeping
Timeline
Key Carrier
TJ Maxx, TJX Companies
05.2021 - Current
Customer Service Representative
Highmark Blue Cross Blue Shield
08.2019 - 06.2021
Shift Manager
Mini Giant Inc
06.2018 - 09.2019
Key Carrier
Party City
07.2016 - 11.2018
High School Diploma -
Williamstown High School
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