Kylie Dore
Palm Beach Gardens,US
Summary
Customer service professional with 5 years of dynamic experience in retail, hospitality, and educational support roles, adept at creating inclusive environments and enhancing operational efficiency. Skilled in POS systems, organization, and effective communication, consistently delivering exceptional service and improving team performance. Committed to improving customer relations and drive success in any setting.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Specialist
City of Palm Beach Gardens
Palm Beach Gardens, FL
03.2026 - Current
- Developed and maintained comprehensive knowledge of city services to assist residents effectively.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service colleagues at the front desk and in our cafe.
Front Desk Associate
EOS Fitness
Palm Beach Gardens, FL
11.2025 - Current
- Managed front desk operations, ensuring efficient check-in processes.
- Trained new associates on customer service role and operational procedures.
- Resolved member inquiries and concerns promptly, enhancing overall guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multiple phone lines, proficiently handling questions, complaints, cancellations, and modifications.
Teacher's Assistant
Riverside Youth Enrichment Center
Palm Beach Gardens, FL
06.2024 - Current
- Assisted in classroom activities, and student engagement.
- Provided personalized support, fostering a welcoming and inclusive environment.
- Adapted teaching methods to meet diverse student needs, improving overall performance.
Customer Service Rep
City of Palm Beach Gardens
Palm Beach Gardens, FL
01.2023 - 06.2024
- Attended front desk, providing smooth operations and great customer service.
- Resolved customer inquiries via phone and email, maintaining high communication standards.
- Used RecTrac expertise to enhance transaction efficiency and service quality.
- Handled payments, ensuring accurate deposits during closing shifts and financial integrity.
Dog Daycare Attendant
Dog Days Florida
Palm Beach Gardens, FL
11.2023 - 05.2024
- Supervised and cared for multiple dogs, maintaining safety, while fostering positive relationships between animals.
- Managed daily feeding schedules, administered medications, and monitored health conditions.
- Coordinated with team members to maintain clean facilities.
Server
Jupiter Beach Resort
Palm Beach Gardens, FL
04.2023 - 08.2023
- Enhanced guest satisfaction through prompt service delivery of food and beverage.
- Efficient table management.
- Precise order coordination with kitchen staff through a computer system.
- Proper handling of cash and card transactions.
Guest Service Representative (GSR)
Nothing Bundt Cakes
Palm Beach Gardens, FL
04.2022 - 12.2022
- Worked front-of-house ensuring customer satisfaction through quality service.
- Handled phone and online orders, providing prompt and accurate processing.
- Assisted in-store customers, improving order accuracy and customer relations.
- Prepared and packaged food orders, maintaining food safety and presentation standards.
Education
Palm Beach State College
Lake Worth, FLHigh School Diploma - undefined
Palm Beach Gardens High School
Palm Beach Gardens, FL01.2022
Skills
Customer Service
POS Systems
Communication
Adaptability
Organization
Problem Solving
Cash Handling
Team Coordination
Certification
- CPR Certification
- First Aid Certification
- Early Childhood Development
Links
LinkedIn
Timeline
Customer Service Specialist
City of Palm Beach Gardens
03.2026 - Current
Front Desk Associate
EOS Fitness
11.2025 - Current
Teacher's Assistant
Riverside Youth Enrichment Center
06.2024 - Current
Dog Daycare Attendant
Dog Days Florida
11.2023 - 05.2024
Server
Jupiter Beach Resort
04.2023 - 08.2023
Customer Service Rep
City of Palm Beach Gardens
01.2023 - 06.2024
Guest Service Representative (GSR)
Nothing Bundt Cakes
04.2022 - 12.2022
High School Diploma - undefined
Palm Beach Gardens High School
Palm Beach State College