Kylie Gonzales
As. Store Manager
Temple,TX
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
After-School Teacher
The Peanut Gallery
07.2016 - 10.2016
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed communicative relationships with students and parents to support learning.
- Maintained positive and professional classroom environment throughout school year.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Addressed consistent behavior problems with students, parents and senior staff.
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
Store Supervisor
Freddy's Frozen Custard & Steakburgers
02.2016 - 10.2016
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Assistant Store Manager
Cefcostores
07.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Instore
Papa Johns
01.2015 - 09.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Teachers Aide
Creative Children's Academy
01.2017 - 02.2017
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked effectively in fast-paced environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
High School Diploma -
Belton High School
Belton, TX06.2016
Skills
- Sales Strategies
- Records Maintenance
- Customer Service
- Strategic Planning
- Behavioral Improvement
- Safety Awareness
- Problem-Solving Skills
- Time Management
- Behavior Modification Techniques
- Classroom Management Techniques
- Classroom Observation
- Co-Teaching and Co-Planning
Timeline
Assistant Store Manager
Cefcostores
07.2021 - Current
Teachers Aide
Creative Children's Academy
01.2017 - 02.2017
After-School Teacher
The Peanut Gallery
07.2016 - 10.2016
Store Supervisor
Freddy's Frozen Custard & Steakburgers
02.2016 - 10.2016
Instore
Papa Johns
01.2015 - 09.2018
High School Diploma -
Belton High School
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