Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Kylie Eastin

Murfreesboro,TN

Summary

Results-driven professional recognized for achieving 105% growth through strategic resource allocation and client relationship management. Expertise in operational efficiency and budget oversight, enhancing collaboration across multiple hospitals. Proven ability to boost team productivity and maintain high customer satisfaction levels. Strong adaptability and interpersonal skills facilitate effective independent work and rapid skill acquisition.

Overview

7
7
years of professional experience

Work History

Senior Regional Account Manager

HealthTrust Workforce Solutions
Nashville, TN
12.2021 - Current
  • Supervised 25+ clinicians, ensuring optimal resources for excellent patient care across multiple hospitals.
  • Oversaw fulfillment of approximately 30 daily shifts by coordinating with hospital administration and staffing specialists.
  • Achieved 105% growth in designated targets for 2024 through effective resource management.
  • Streamlined operations, enhancing team productivity and managing complex tasks efficiently.
  • Facilitated communication between clients, operations, and network professionals to ensure alignment.
  • Maintained accountability for territory management, including resources and expenditures within budget standards.
  • Established long-term relationships with over 15 HCA Hospitals to enhance collaboration.
  • Proactively assessed client needs, resolving issues to ensure high levels of customer satisfaction.

Travel Recruiter

HealthTrust Workforce Solutions
Nashville, TN
05.2021 - 12.2021
  • Managed 35+ nurses, therapists, and technicians within seven months of hiring.
  • Recruited medical professionals through Workforce 2.0, social media boards, and referrals.
  • Negotiated compensation packages and contracted professionals for HCA and non-HCA facilities.
  • Ensured compliance with state regulations and facility policies for all employees.
  • Reviewed and corrected employee timesheets to guarantee accurate payroll processing.
  • Delivered exceptional customer service to enhance employee job satisfaction.
  • Developed internal relationships across departments within HealthTrust/HCA.
  • Supervised one to two trainee recruiters simultaneously.

HR Coordinator

Amazon Regional Center
Nashville, TN
01.2021 - 05.2021
  • Oversaw employment, compensation, labor negotiations, and employee relations issues.
  • Leveraged Microsoft Office skills to analyze data using Excel pivot tables and Vlookup.
  • Compiled time-sensitive reports for 29,904 associates across 21 locations.
  • Collaborated with site HR teams to enforce attendance policies consistently.
  • Facilitated communication with associates to arrange accommodations and provide service information.
  • Reviewed and corrected associates’ time cards to ensure accurate payroll processing.
  • Delivered essential support for HR regional center during COVID-19 by developing innovative data analysis methods.

Patient Service Representative

Tennessee Oncology
Nashville, TN
03.2020 - 01.2021
  • Answered telephone and greeted patients courteously and efficiently.
  • Scheduled patient appointments, tests, and admissions to streamline processes.
  • Conducted patient checkout process to ensure smooth transitions.
  • Completed pre-certification for diagnostic tests and admissions as per insurance requirements.
  • Managed communications regarding Patient Portal and assisted with registration.
  • Promptly responded to requests from patients, physicians, and clinical staff.
  • Delivered messages to appropriate disciplines for effective information flow.
  • Collaborated with staff via instant messaging system to enhance communication.

Mental Health Tech

Cumberland Hall Hospital
Hopkinsville, KY
09.2019 - 03.2020
  • Delivered direct patient care while offering guidance and serving as a positive role model.
  • Planned, implemented, evaluated, and monitored treatment activities and therapeutic groups.
  • Assisted with medication administration to ensure compliance and safety.
  • Conducted thorough assessments of patients to determine needs and progress.
  • Educated patients and families on treatment plans, fostering understanding and engagement.

Frontline Recruiting Specialist

Atria Senior Living
Louisville, KY
12.2018 - 09.2019
  • Reviewed analytics for 41 communities utilizing Qlik, PeopleSoft, iCIMS, and Kronos software.
  • Conducted active recruitment for frontline staff through platforms such as Indeed, myCNA, ZipRecruiter, Facebook, local universities, and news stations.
  • Collaborated with Regional Vice Presidents and department heads to develop strategic recruiting and retention plans.
  • Coordinated job fairs across communities to attract potential candidates.
  • Traveled to various communities to conduct on-site recruiting and tailor strategies to local job markets.
  • Led recruiting discussions with Divisional Department Heads and Regional Vice Presidents to explore effective recruitment tactics.
  • Presented at corporate training events to instruct Directors on leveraging recruiting resources.
  • Supervised two interns while providing training and guidance on tasks.

Education

Bachelor of Science - Healthcare Administration

Western Kentucky University
Bowling Green, KY
12.2018

Skills

  • Client relationship management
  • Territory management
  • Resource allocation
  • Data analysis
  • Project management
  • Budget oversight
  • Operational efficiency
  • Effective communication

References

References available upon request.

Training

  • Leadership Essentials
  • A leadership development program that equips managers and supervisors to effectively execute strategy, drive operational excellence and effectively lead others while providing an exceptional care experience.

Timeline

Senior Regional Account Manager

HealthTrust Workforce Solutions
12.2021 - Current

Travel Recruiter

HealthTrust Workforce Solutions
05.2021 - 12.2021

HR Coordinator

Amazon Regional Center
01.2021 - 05.2021

Patient Service Representative

Tennessee Oncology
03.2020 - 01.2021

Mental Health Tech

Cumberland Hall Hospital
09.2019 - 03.2020

Frontline Recruiting Specialist

Atria Senior Living
12.2018 - 09.2019

Bachelor of Science - Healthcare Administration

Western Kentucky University

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