Kylie Ebling
Concord,NC
Summary
Dynamic Assistant Manager with a proven track record at New Square, excelling in team building and sales monitoring. Leveraged project management abilities to enhance operational efficiency and foster a collaborative environment. Skilled in recruiting and interviewing, with a knack for boosting employee performance and customer satisfaction. Achieved significant improvements without exceeding budget constraints.
Overview
3
3
years of professional experience
Work History
Assistant Manager
New Square
Concord, NC
01.2024 - 12.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Performed structured opening, closing, and shift management tasks to uphold operational excellence.
- Delivered continuous support for tasks, projects, and goals of junior staff.
- Implemented quality control measures to uphold company standards.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Worked with cross-functional teams to achieve goals.
Crew Member
McDonalds
Spruce Pine, NC
01.2022 - 12.2023
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Processed payments on cash register and counted back bills and change to patrons.
- Stocked shelves and cases with new or transferred items.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Packed fast food products in approved containers, cups, and bags.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Brewed and served coffee and tea with preferred add-ins.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
GED -
Mayland
NC02-2024
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Team building
- Project management abilities
- Compliance
- Schedule oversight
- Orientation and training
Affiliations
- Gardening
- Pet Training
- Volunteer Services
Accomplishments
- Promotions
- Monthly Rewards
- More Complex Tasks
Languages
English
Professional
References
References available upon request.
Timeline
Assistant Manager
New Square
01.2024 - 12.2024
Crew Member
McDonalds
01.2022 - 12.2023
GED -
Mayland
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