Kylie Fann
Minot,ND
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Services Journeyman
United States Air Force, USAF
08.2020 - 12.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined workflow processes for increased efficiency and productivity within the team.
- Collaborated with cross-functional teams to implement service improvements, resulting in higher customer retention rates.
- Implemented preventive maintenance programs, reducing equipment downtime and repair costs.
- Maintained accurate records of work performed, time spent on tasks, and materials used, ensuring timely billing and cost control.
- Demonstrated flexibility by adapting quickly to changing priorities as dictated by client demands or unforeseen challenges encountered during projects.
- Upheld a professional demeanor at all times when representing the company in interactions with customers or other external stakeholders.
- Contributed actively towards maintaining a positive work environment by offering assistance and support to fellow team members.
- Participated in ongoing professional development opportunities to constantly update skills and knowledge relevant to the industry.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Cleaner
Mandy Stone
08.2020 - 02.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
Shift Leader
Kentucky Fried Chicken
01.2018 - 08.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Warren County High School
Mcminnville, TN05.2020
Skills
- Safety Protocols
- Quality Assurance
- Task Prioritization
- Customer Service Excellence
- Team Collaboration
- Cleaning Procedures
- Problem Solving
- Time Management
- Record Keeping
- Kitchen Station Restocking
- Kitchen Equipment Operation
- Customer Engagement
- Quality Assessment
- Cash Register Operation
- Decision-Making
- Standards Compliance
- Temperature Monitoring
- Portion Control
- Food Production
- Customer Service
- Food Storage
- Relationship Building
- Kitchen Staff Support
- Work Coordination
- Problem-Solving
- Creative Thinking
- Cleaning and Sanitizing
- Workplace Safety
- ServSafe Food Manager
- Team Contribution
- Sweeping and Mopping
- Safety Management
Accomplishments
- Supervised team of 5 staff members (Airman).
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Deployed to Al Udeid ( December 2021- August 2022)
Certification
- Healthcare CPR/AED (BLS), First Aid, And Bloodborne Pathogens, Postgraduate Institute for Medicine - December 22, 2023
- Intergraded Defense, US Air Force - June 26, 2023
- Information Environment Awareness, US Air Force - June 26, 2023
- Active Threat Response, US Air Force - June 25, 2023
- Cross-Cultural Communication, US Air Force - June 25, 2023
- Basic Communication, US Air Force- June 26, 2023
Timeline
Services Journeyman
United States Air Force, USAF
08.2020 - 12.2023
Cleaner
Mandy Stone
08.2020 - 02.2021
Shift Leader
Kentucky Fried Chicken
01.2018 - 08.2020
High School Diploma -
Warren County High School