Kylie Fong
Scarborough,ME
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing guests with amiable and personable service while maintaining interdepartmental cohesion and efficiency. Service-oriented with proven organization and task-management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet
Hilton Garden Inn Portland Downtown Waterfront
05.2025 - Current
- Provided punctual, polite valet services to uphold professional standards.
- Logged and documented parked vehicle details across over 90 parking spaces for accurate records.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Accounts Payable Clerk
Samoset Resort on the Ocean
11.2024 - 05.2025
- Assisted the resort’s head Financial Controller in managing cash outflow processes across all departments of the resort.
- Processed and distributed vendor payments typically totaling $50,000-$200,000 each week.
- Processed invoices and payments using Coupa and Solomon.
- Managed financial records, reconciled account statements, set up/updated vendor profiles in Solomon, printed/mailed checks, and resolved payment disputes.
Bell Captain
Samoset Resort on the Ocean
06.2023 - 08.2024
- Coordinated with all departments of the resort to ensure seamless guest experiences and positive workplace relations.
- Provided assistance with weekly weddings, regular corporate events, and guest stays across the resorts 170+ guest rooms as well as the timeshare units.
- Trained new bell/valet staff.
- Managed/created weekly bell staff schedules.
Bell Staff/Valet Attendant
Samoset Resort on the Ocean
06.2021 - 08.2021
- Greeted arriving and returning guests, assisted with luggage, provided valet parking and local shuttle services.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Education
Bachelor of Science - Business Administration, Management Major
University of Maine, Maine Business School
Orono, ME05.2024
Skills
- Microsoft Excel Certification
- Customer service
- Attention to detail
- Multitasking and organization
- Friendly and outgoing
- Conflict mediation
- Team collaboration
- Valid Driver's license
- Standard vehicle operation
Certification
Microsoft Office Specialist: Excel Associate Received certification March 2022
Awards
Presidential Scholar Fall 2020, Beta Gamma Sigma Inducted Fall 2021, Dean’s List 2020, 2021, 2023, 2024
Timeline
Valet
Hilton Garden Inn Portland Downtown Waterfront
05.2025 - Current
Accounts Payable Clerk
Samoset Resort on the Ocean
11.2024 - 05.2025
Bell Captain
Samoset Resort on the Ocean
06.2023 - 08.2024
Bell Staff/Valet Attendant
Samoset Resort on the Ocean
06.2021 - 08.2021
Bachelor of Science - Business Administration, Management Major
University of Maine, Maine Business School
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