Kylie Forward
Peoria,AZ
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
3
3
years of professional experience
Work History
Area Dispatcher
Chas Roberts
07.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of service.
- Directed dispatching, routing, and tracking of 35 technicians and fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Receptionist
Horizon Post Acute & Rehabilitation Center
12.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Centennial High School
Peoria, AZ2021
Skills
- Customer Relations
- Work Order Management
- Dispatch Coordination
- Data Entry
- Route Navigation
- Schedule Management
- Service Coordination
- Dispatching Procedures
- Prioritizing Calls
- Service Planning
- Schedule Coordination
- Routing Orders
- Dispatching Field Personnel
- Customer Relationship Management
- Attention to Detail
- Team Coordination
Timeline
Area Dispatcher
Chas Roberts
07.2021 - Current
Receptionist
Horizon Post Acute & Rehabilitation Center
12.2020 - 08.2021
Centennial High School
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