Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kylie Forward

Peoria,AZ

Summary

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

3
3
years of professional experience

Work History

Area Dispatcher

Chas Roberts
07.2021 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of service.
  • Directed dispatching, routing, and tracking of 35 technicians and fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Receptionist

Horizon Post Acute & Rehabilitation Center
12.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Centennial High School
Peoria, AZ
2021

Skills

  • Customer Relations
  • Work Order Management
  • Dispatch Coordination
  • Data Entry
  • Route Navigation
  • Schedule Management
  • Service Coordination
  • Dispatching Procedures
  • Prioritizing Calls
  • Service Planning
  • Schedule Coordination
  • Routing Orders
  • Dispatching Field Personnel
  • Customer Relationship Management
  • Attention to Detail
  • Team Coordination

Timeline

Area Dispatcher

Chas Roberts
07.2021 - Current

Receptionist

Horizon Post Acute & Rehabilitation Center
12.2020 - 08.2021

Centennial High School

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Kylie Forward