Kylie Freeman
Altamonte Springs,FL
Summary
Self-motivated development professional well-versed in individual, corporate and foundation customer service techniques. Excellent track record of managing people relationships and identifying new customers to increase overall support.
Overview
7
7
years of professional experience
Work History
Lead Fundraiser
RCH
01.2023 - 01.2024
- Raised significant funds by developing and executing effective fundraising campaigns.
- Secured major donations for specific non-profit through donor cultivation and relationship building.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
- Increased community awareness of organization's mission through speaking engagements
- Streamlined donation processing procedures, improving efficiency and reducing errors.
- Optimized online donation platform for user experience, leading to higher conversion rates and increased donations.
- Provided regular progress reports on fundraising goals to board members, staff, and stakeholders.
Call Center Collector
Makotek
11.2020 - 01.2023
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Bartender
Hennessy's Grill & Bar
04.2018 - 10.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Restaurant Server
McDivots Sports Bar And Grill
11.2016 - 03.2020
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05.2007
Skills
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Information Security
- Scheduling
- Key Holder Experience
- Active Listening
- Call Center Experience
- Microsoft Excel
- Computer Proficiency
- Client Relations
- Building Rapport
- POS Systems Expert
Timeline
Lead Fundraiser
RCH
01.2023 - 01.2024
Call Center Collector
Makotek
11.2020 - 01.2023
Bartender
Hennessy's Grill & Bar
04.2018 - 10.2020
Bartender/Restaurant Server
McDivots Sports Bar And Grill
11.2016 - 03.2020
High School Diploma -
East Bay High School
Similar Profiles
Talia SalaTalia Sala
Royal Children's Hospital Volunteer at RCH- Family ServicesRoyal Children's Hospital Volunteer at RCH- Family Services
Belinda KingBelinda King
EVS Area Tech/ Housekeeping at ECUHealth RCHEVS Area Tech/ Housekeeping at ECUHealth RCH
Kenneth AshagwaraKenneth Ashagwara
Senior Carer at Retrospect Care Home(RCH), Lago-NigeriaSenior Carer at Retrospect Care Home(RCH), Lago-Nigeria