Kylie Freeman
Yellowhammer
Semmes,AL
4
years of professional experience
Dynamic professional with a proven track record at Magnolia Grove Golf Course, excelling in customer service and team collaboration. Leveraged strong communication skills to enhance member satisfaction and successfully organized events, resulting in a significant revenue increase. Detail-oriented and adaptable, with expertise in cash handling and effective problem-solving.
Work History
Barista/Cashier
4 Months- Prepared espresso beverages and specialty drinks following café recipes and quality standards.
- Operated POS system to process orders, payments, and cash transactions accurately.
- Delivered friendly customer service while handling questions, modifications, and rush-period requests.
- Restocked pastry, coffee, and supply areas to maintain smooth front-of-house operations.
- Maintained clean service stations, equipment, and dining areas to support food safety standards.
- Balanced cash drawer and completed end-of-shift reconciliation with attention to accuracy.
- Assisted teammates during peak hours by coordinating orders and improving service flow.
- Trained new staff on drink preparation, register procedures, and customer service expectations.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Assistant Golf Professional
3 Years 1 Month- Assisted golfers with tee times, course information, and daily play coordination.
- Managed pro shop transactions, merchandise displays, and inventory restocking.
- Supported lessons, clinics, and junior golf programs with organized setup and communication.
- Processed membership requests, event registrations, and tournament-related customer service.
- Maintained golf carts, practice areas, and course readiness for safe play.
- Provided accurate scorekeeping, event support, and pace-of-play assistance during outings.
- Coordinated opening and closing procedures, ensuring smooth daily operations in golf shop.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Organized Number tournaments and Type events at club, which led to Number% increase in annual revenues.
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
- Supported membership growth with tailored recruitment efforts targeting potential prospects in the community.
Education
High School Diploma
Skills
Positive attitude
Teamwork
Teamwork and collaboration
Customer service
Time management
Problem-solving
Attention to detail
Reliable and dependable
Cleaning and sanitizing
Multitasking
Adaptable and flexible
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Cash handling
Detail-oriented
Organization and prioritization
Hospitality and professionalism
Safe food handling
Customer interaction
Relationship building
Packaging and labeling
Equipment cleaning
Self motivation
Available weekends
Analytical thinking
Conflict resolution
Timeline
Barista/Cashier
Yellowhammer
06.2026 - CurrentRead More
Assistant Golf Professional
Magnolia Grove Golf Course
04.2023 - 05.2026Read More
Abeka Christian Academy
High School Diploma
Read More