Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Garner

Holdenville,OK

Summary

Dynamic Loan Assistant at First United Bank & Trust with a proven track record in underwriting support and effective communication. Cultivated strong client relationships, enhancing satisfaction and loyalty. Demonstrated exceptional attention to detail while managing diverse loan portfolios, ensuring compliance and timely resolutions. Committed to delivering personalized solutions.



Overview

11
11
years of professional experience

Work History

Commercial Loan Assistant

First United Bank & Trust
09.2019 - Current


  • Assembled important paperwork and disclosures for borrower.
  • Monitored key dates to obtain information by deadlines.
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Acted as a trusted liaison between clients and loan officers during the application process, providing reliable support for both parties to reach successful outcomes.
  • Collaborated with loan officers to ensure accurate underwriting and appropriate risk assessment for each application.
  • Ensured prompt resolution of client inquiries relating to account balances, loan status updates, and other matters through effective communication strategies.
  • Enhanced client satisfaction through timely communication and addressing concerns related to commercial loans.
  • Increased client satisfaction by maintaining open line of communication about loan status.
  • Managed a diverse portfolio of commercial and consumer loans, maintaining organized records and ensuring compliance with regulatory requirements.

Relationship Banker

First United Bank & Trust
02.2018 - 09.2019
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.

Cashier

Walmart
01.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Grand Casino Hotel & Resort
11.2014 - 12.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Dale Public School
Dale, OK
03-2015

Skills

  • Underwriting Proficiency
  • Documentation Review
  • Banking
  • Underwriting Support
  • Attention to Detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Critical thinking
  • Effective communication
  • Customer Relations

Timeline

Commercial Loan Assistant

First United Bank & Trust
09.2019 - Current

Relationship Banker

First United Bank & Trust
02.2018 - 09.2019

Cashier

Walmart
01.2017 - 02.2018

Cashier

Grand Casino Hotel & Resort
11.2014 - 12.2016

High School Diploma -

Dale Public School

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