Kylie Georgiefski
Newport,KY
Summary
Accomplished Program Manager with a proven track record at Volunteers of America Mid-States, enhancing program efficiency and stakeholder satisfaction through expert project management and leadership. Excelled in developing strategic initiatives, achieving data-driven results, and fostering team collaboration. Skilled in Microsoft Suite and adept at improving performance quality, demonstrating a significant impact on organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Volunteers of America Mid-States
Lexington, KY
09.2023 - Current
- Developed online databases to track and manage client information, financial information, and referrals.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Coordinated and scheduled meetings resulting in an improved workflow, and increased productivity.
- Assisted in developing training materials for new hires involved in the program activities.
- Compiled and analyzed data to produce accurate reports and presentations for stakeholders.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Managed external client and business partner relationships.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Lead Server
The Apiary
Lexington, KY
05.2024 - 10.2024
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment.
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment.
- Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner.
- Ensured a clean and organized work area at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Volunteer Coordinator
TOPSS Pantry
Oxford, OH
05.2022 - 06.2024
- Developed and maintained a database of volunteers, including skills, interests, and availability.
- Organized training sessions for new volunteers, and provided ongoing support and guidance.
- Assisted in the distribution of food to clients, and ensured the pantry was well-stocked and organized.
- Coordinated onboarding and orientation for new volunteers.
- Developed clear communication protocols to ensure that volunteers were informed of upcoming events and activities.
- Coordinated schedules for pantry services, including deliveries, in-person collection, and curbside services.
Pharmacy Technician
CVS Pharmacy
Oxford
08.2021 - 01.2023
- Assisted the pharmacist in dispensing prescription medication to customers and health professionals.
- Managed inventory and tracked shortages and discrepancies.
- Processed prescriptions using pharmacy software to ensure accurate information and dosage.
- Counseled customers on medicine usage, and precautions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Cashier
Sam's Club
Centerville, OH
03.2020 - 08.2022
- Handled cash, credit, and debit transactions with accuracy.
- Maintained clean and organized work areas.
- Assisted customers with their questions, locating items, and answering phone calls.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Lead Cashier
Miami University
Oxford, OH
08.2019 - 10.2020
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
- Collaborated with other shift leads to improve interdepartmental communication and coordination.
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures.
- Ensured adherence to safety protocols and regulations, resulting in no reported incidents or injuries.
- Established and maintained relationships with key stakeholders, resulting in improved collaboration and decision-making.
Education
Master's of Public Health -
Purdue University
03-2027
Bachelor of Science - Public Health
Miami University
Oxford05.2023
Skills
- Customer service
- Leadership
- Collaboration
- Work Planning and Prioritization
- Performance Quality Reporting
- Microsoft Suite
- Recruitment and hiring
- Project management
Certification
- CPR, First Aid, AED, National CPR Foundation
- QPR, QPR Institute
- ASIST, Living Works
Accomplishments
- Senior Team Advisory Council (STAC) Member
- National Coalition for Homeless Veterans (NCHV) Guest Speaker
Extracurricular Activities
- 05/01/21-Present, Volunteer, TOPSS Pantry, Oxford, OH
- 01/01/24-05/01/24, Volunteer, Church Under the Bridge, Lexington, KY
- 08/01/20-05/01/23, Ambassador, Miami Activities and Programming, Oxford, OH
- 02/01/15-05/01/20, Stage Manager, Springboro, OH
- 08/01/15-05/01/19, Volunteer, Springboro Community Assistance Center, Springboro, OH
References
- Anne Vandervort, from Volunteers of America Mid-States, annev@voamid.org, 859-948-7988
- Sherry Martin, from TOPSS Pantry, director@topss.org, 513-255-3425
- Jessica Cruxton, from CVS Pharmacy, 513-315-8839
Timeline
Lead Server
The Apiary
05.2024 - 10.2024
Program Manager
Volunteers of America Mid-States
09.2023 - Current
Volunteer Coordinator
TOPSS Pantry
05.2022 - 06.2024
Pharmacy Technician
CVS Pharmacy
08.2021 - 01.2023
Cashier
Sam's Club
03.2020 - 08.2022
Lead Cashier
Miami University
08.2019 - 10.2020
Master's of Public Health -
Purdue University
Bachelor of Science - Public Health
Miami University
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