Kylie Gowman
Health Information
Brookings,OR
Summary
Soon to be recent graduate with foundational knowledge in Medical Billing and Coding with talent for navigating new challenges and a commitment to learning. Hands-on experience gained through academic studies and projects. Demonstrates strong teamwork, problem-solving, organizational and time-management skills. Prepared to start a career with commitments to making meaningful contributions to the organization and team, a drive to continuously learn new things, and to succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
SUBWAY®Restaurants
06.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with 20+ staff members, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and resolving 100% of discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and eliminating any discrepancies.
- Improved customer satisfaction by promptly addressing and resolving at minimum 15 customer complaints daily.
- Completed regular inventory counts to verify stock levels, address 100% of discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles every 3 months.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- If staffing levels ever fell below where they needed to be, due to unforeseeable events, it was my responsibility to pick up every shift that was needed, 100% of the time.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently, while handling disciplinary actions, when necessary, with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by 80% by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development and rewarding strong performance 100% of the time.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers, at all times.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Broke sales record for the 17 Subways stores owned by the same owner by $9,000.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness, proper function, and organization.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Was on call at all times for any problems employees faced, I would go and fix them, and if they were busy stay to help them through the rush.
- Maintained positive customer relations by addressing problems head-on, with a professional, calm demeanor and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on safety and efficiency.
- Defined clear targets and objectives and communicated to all team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed, and hired employees and implemented mentoring to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Representative
Wild River Pizza
07.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, while taking orders and giving appropriate time frames for pick-up.
- Responded to customer requests for products and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively made pizzas, salads, and sandwiches.
- Efficiently ran the industrial deep fryer, frying put to five pounds of potatoes at a time, as well as, chicken.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Chicago, IL03-2025
Skills
- HIPAA compliance
- Customer service
- Data entry proficiency
- Medical terminology
- Coding
- Team collaboration
- Verbal and written communication
- Attention to detail
- Microsoft office
- Work Planning and Prioritization
- Time management
- Organizational skills
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC). Expected May, 2025.
Accomplishments
- Supervised team of 20+ staff members.
- Documented and resolved inventory issues which led to problem resolution.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Documented and resolved employee and customer complaints which led to correction or disciplinary action.
Timeline
Assistant Manager
SUBWAY®Restaurants
06.2022 - 01.2024
Customer Service Representative
Wild River Pizza
07.2016 - 09.2017
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC). Expected May, 2025.
Undergraduate Certificate - Medical Billing And Coding
DeVry University
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