Kylie Greenlee
Norman,OK
Summary
Strong leader who oversees daily operations, ensuring smooth and efficient workflow. Key duties include scheduling staff, coordinating and conducting training programs, assisting with hiring processes, and ensuring daily operations and goals are achieved. Also maintains high service standards, manages team performance, and supports the overall management to achieve business goals. Critical in fostering a productive and positive work environment, ensuring compliance with company policies, and contributing to strategic planning and decision-making.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Express Factory Outlet
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Lead Keyholder
American Eagle Outfitters, Inc
11.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Submitted reports to senior management to aid in business decision-making and planning.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Used in-store system to locate inventory and place special orders for customers.
Lead Trainer
Freddy's Frozen Custard & Steakburgers
10.2018 - 05.2021
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Evaluated training needs to improve training quality.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Delivered up-to-date training information to enhance employee performance, boosting employee efficiency.
Education
Bachelors - English Education
University of Oklahoma
Norman, OK05.2026
High School Diploma -
Tuttle High School
Tuttle, OK05.2021
Skills
- Creative Solution Development
- Proficient in Microsoft and Google Products
- Verbal and Written Communication
- Decision Making
- Critical Thinking
- Customer Relations
- Revenue Forecasting
- Reliable and Responsible
- Goal Setting and Achievement
- Staff Training and Development
- Employee Scheduling
- Operations Management
- Marketing knowledge
- Recruiting and interviewing
- Active Listening
- Team Leadership
- Adaptable and Flexible
- Merchandising knowledge
- Money Handling accuracy
- Inventory control procedures
Timeline
Assistant Manager
Express Factory Outlet
09.2022 - Current
Sales Lead Keyholder
American Eagle Outfitters, Inc
11.2021 - 09.2022
Lead Trainer
Freddy's Frozen Custard & Steakburgers
10.2018 - 05.2021
Bachelors - English Education
University of Oklahoma
High School Diploma -
Tuttle High School
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