Kylie Haines
Williamstown
Summary
Certified Professional Coder (CPC) and billing professional with a strong background in billing accuracy, claims processing, and financial management. Skilled in improving billing workflows, resolving discrepancies, and navigating complex healthcare systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Stay-at-Home Parent
My Residence
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Billing Specialist
Wright Family Chiropractic
05.2020 - 11.2022
- Assisted in processing billing transactions and verifying accuracy of invoices.
- Supported team in maintaining organized billing records and documentation.
- Learned to utilize billing software for efficient transaction management.
- Coordinated with team members to resolve discrepancies in billing information.
- Monitored accounts receivable and followed up on outstanding payments.
Front Desk Coordinator
Eye Care Associates
02.2018 - 05.2020
- Coordinated front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Responsible for insurance verification and authorization processing
- Managed multi-line phone system, directing calls and addressing inquiries promptly.
- Maintained accurate records of office supplies, implementing inventory tracking processes.
- Assisted in onboarding new staff by providing training on front desk procedures and systems.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Universal Banker
Huntington National Bank
10.2014 - 01.2018
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed various banking transactions, ensuring accuracy and compliance with policies.
- Educated customers on financial products, enhancing their understanding and usage of services.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Opened checking, savings, money market and certificates of deposit accounts and completed loan applications.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Store Manager
Cato Corporation
04.2010 - 10.2014
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented effective merchandising strategies to enhance customer experience.
- Analyzed sales trends and inventory levels to optimize stock management processes.
- Implemented employee performance evaluations, driving accountability and professional growth.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Oversaw financial performance, including budgeting and expense control initiatives.
Education
Health Information Management
Washington State College of Ohio
Marietta, OH07-2025
Business Technology
West Virginia University At Parkersburg
ParkersburgSkills
- Billing systems and software
- ICD-10 proficiency
- Claims processing
- Revenue cycle management
- HIPAA compliance
Certification
- CPC - Certified Professional Coder
- CRCR- Certified Revenue Cycle Representative
Timeline
Stay-at-Home Parent
My Residence
11.2022 - Current
Billing Specialist
Wright Family Chiropractic
05.2020 - 11.2022
Front Desk Coordinator
Eye Care Associates
02.2018 - 05.2020
Universal Banker
Huntington National Bank
10.2014 - 01.2018
Store Manager
Cato Corporation
04.2010 - 10.2014
Health Information Management
Washington State College of Ohio
Business Technology
West Virginia University At Parkersburg
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