Kylie Hancock
Mckinney,TX
Summary
Dedicated and compassionate Certified Phlebotomist seeking a position in a healthcare setting to utilize my expertise in specimen collection, patient care, and laboratory operations. Eager to contribute to a team committed to delivering high-quality care and diagnostic excellence.
Overview
5
5
years of professional experience
Work History
Phlebotomist Intern
Quest Diagnostic
Plano, TX
07.2024 - 09.2024
- Performed 100 venipunctures and capillary punctures.
- Ensured proper labeling, handling, and timely transport of specimens to the laboratory.
- Delivered compassionate patient care, fostering a calm and professional demeanor.
- Maintained strict adherence to safety and infection control protocols.
- Assisted in processing laboratory samples, contributing to an efficient workflow.
Repair Technician
Asurion ibreakfix
Plano, TX
12.2022 - 05.2023
- Developed reports documenting cost estimates associated with repairs.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Conducted routine maintenance on various types of machinery to ensure optimal performance.
- Reassembled equipment, completing inspections, testing or repairs.
Technical Support Representative
Iqor
Richardson, TX
07.2019 - 11.2022
- Diagnosed software and hardware issues, resolving 90% of cases without escalation.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered high-quality customer service, maintaining a high satisfaction rating.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Phlebotomy -
Collin College
Allen, TX09-2024
Skills
- Mastering in venipuncture, capillary puncture, and specimen collection
- Knowledge of proper labeling, handling of specimens, and transportation of specimens
- Familiarity with laboratory safety standards and infection control protocols
- Strong interpersonal skills, ensuring a positive patient experience
- Detail-oriented, with excellent multitasking ability
Timeline
Phlebotomist Intern
Quest Diagnostic
07.2024 - 09.2024
Repair Technician
Asurion ibreakfix
12.2022 - 05.2023
Technical Support Representative
Iqor
07.2019 - 11.2022
Phlebotomy -
Collin College
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