Kylie Hanson
Missoula,MT
Summary
Legal Assistant with a proven track record at Laird Cowley, PLLC, enhancing client satisfaction and streamlining case management through effective communication and meticulous document organization. Skilled in Microsoft Office and exceptional telephone etiquette, I excel in fast-paced environments, demonstrating a keen ability to prioritize tasks and foster positive client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Laird Cowley, PLLC
06.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Barista
Florence Coffee Co.
11.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Server
The Resort at Paws Up
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to Guests needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Delivered meals to guests cabins in a timely and efficient matter.
Server
Brooklyn Pizza and Pasta Company
02.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Front of House Server
Bridge Pizza
08.2018 - 08.2020
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
Education
Bachelors of Humanities And Science - Sociology
University of Montana
Missoula, MT05.2024
High School Diploma -
Capital High School
Helena, MT06.2020
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Client Communication
- Administrative Support
- Document filing
- Writing and editing
- Document drafting
- Task Prioritization
- Exceptional telephone etiquette
Affiliations
- Alpha Phi Fraternity
Timeline
Legal Assistant
Laird Cowley, PLLC
06.2024 - Current
Barista
Florence Coffee Co.
11.2023 - 06.2024
Server
The Resort at Paws Up
06.2023 - 08.2023
Server
Brooklyn Pizza and Pasta Company
02.2021 - 01.2023
Front of House Server
Bridge Pizza
08.2018 - 08.2020
Bachelors of Humanities And Science - Sociology
University of Montana
High School Diploma -
Capital High School
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