Kylie Harper
Haleyville,al
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Lakeland Community Hospital
Haleyville , AL
2022.08 - Current
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained confidentiality of customer information at all times.
- Processed payments for services rendered accurately and efficiently.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Handled confidential information with discretion and sensitivity.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Created reports using Microsoft Office Suite applications.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Responsible for opening and closing the office on time each day.
- Ensured that front desk area was well organized at all times.
- Entered new client data into database systems accurately.
- Scheduled appointments for clients and recorded all client data into the system.
- Received payments from customers and processed credit card transactions accurately.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patient examinations.
Education
High School Diploma -
Haleyville High School
Haleyville, AL2013-05
Skills
- File Organization
- Clerical Support
- Security awareness
- Word Processing
- Business operations understanding
- Administrative Skills
- Appointment Scheduling
- Verbal and written communication
- Patient Scheduling
- Payment Collection
- Electronic Medical Records
- Vital Sign Monitoring
Certification
- CPR
Timeline
Front Office Receptionist
Lakeland Community Hospital
2022.08 - Current
High School Diploma -
Haleyville High School
- CPR
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