Kylie Harris
Phoenix,AZ
Summary
Multi-talented Field Operations Manager proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems, and creating plans to improve operations. Offering many years of progressive experience.
Overview
16
16
years of professional experience
Work History
Field operation manager
Ally Waste
Gilbert, AZ
09.2024 - Current
- Managed field operations for Ally Waste waste collection and valet trash services.
- Directed field teams handling bulk pickup and trash removal routes.
- Coordinated site inspections across apartment communities to ensure service standards.
- Communicated with property managers about service issues and field concerns.
- Assessed operational performance of field employees and provided feedback for improvement.
- Trained and managed staff members to enhance team performance.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
Amazon Warehouse Associate
Amazon
Phoenix, AZ
06.2020 - Current
- Scan and process the product
- Ensured product integrity for safe shipping.
- Report a a hazardous product put out of place or leaking
Will Call manager
Talley
Phoenix, AZ
05.2020 - 07.2023
- Take and receive calls from clients in different regions.
- Facilitated order preparation and staged orders for client pickup by due date.
- Loaded client orders onto trucks and flatbeds for transport to work sites.
- Conducted regular inventory checks to ensure adequate stock levels in the warehouse.
Vendor
The Coca-Cola Company
Tempe, AZ
10.2019 - 05.2020
- Stock company products in store aisles and sections to enhance product visibility
- Organize company product in backrooms
- Receive company truckloads
- Organize the company product in backrooms
- Maintained cleanliness and organization in backroom space
Store Associate
Fry's Food Stores- Arizona Inc
Phoenix, AZ
10.2015 - 09.2019
- Maintain appearance of the store by facing the product.
- Cleaned designated area hourly to uphold sanitation and safety standards.
- Order products for the next truck load.
- Maintain appearance of store by facing product.
- Receives truck loads for grocery dairy and meat products.
- Collaborated with other departments to fulfill operational requirements.
Security Guard
Emerald Security Group
Phoenix, AZ
07.2014 - 09.2015
- Removed trespassers from property to maintain security.
- Patrol the property and write an hourly report.
- Make sure the private property didn't suffer from theft and damage.
Server
Joe's Crab Shack
San Antonio, TX
04.2012 - 06.2014
- Managed customer drink and food orders to ensure satisfaction.
- Delivered food promptly and safely to enhance dining experience.
- Processed customer payments efficiently when they are done and clean the table for next customer
Ride Operator
Castles N Coasters
Phoenix, AZ
03.2011 - 05.2012
- Make sure customers are safe in the ride before starting.
- Announce all rules and regulations for the ride.
- Inspected ride for safety prior to operation.
- Performed cleaning and maintenance on ride surfaces.
Education
High school diploma -
Moon Valley High School
Phoenix, AZSkills
- Service operations management
- Field operations analysis
- Logistics coordination
- Inventory management
- Route planning
- Regulatory compliance
- Safety compliance
- Loss Prevention
- Security
- Surveillance
- Policy implementation
- Workforce scheduling
- Schedule oversight
- Customer service
- Client relations management
- Effective communication
- Problem solving
- Team leadership
- Training and mentoring
- Team building
- Attention to detail
- Schedule coordination
Timeline
Field operation manager
Ally Waste
09.2024 - Current
Amazon Warehouse Associate
Amazon
06.2020 - Current
Will Call manager
Talley
05.2020 - 07.2023
Vendor
The Coca-Cola Company
10.2019 - 05.2020
Store Associate
Fry's Food Stores- Arizona Inc
10.2015 - 09.2019
Security Guard
Emerald Security Group
07.2014 - 09.2015
Server
Joe's Crab Shack
04.2012 - 06.2014
Ride Operator
Castles N Coasters
03.2011 - 05.2012
High school diploma -
Moon Valley High School