Kylie Hennelly
Linwood,NJ
Summary
Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction at Oves Restaurant working as a waitress and hostess, building lasting relationships in various caregiving roles. Leveraged strong organizational skills and a positive attitude to coordinate community projects and improve service delivery. Excelled in multitasking and problem-solving, significantly increasing referrals and repeat business.
Overview
4
4
years of professional experience
Work History
Babysitter
Various Families in Town
02.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust to provide quality childcare services tailored to family requirements.
- Built lasting bonds with the families which led me to being recommended amongst friends.
- Implemented consistent routines for naptime, bedtime, and other daily tasks to create stability within the home environment for the children in my care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided nutritious meals and snacks to support health and well-being.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Coordinated outdoor activities to promote physical health and exploration.
Customer Service
Oves Restaurant - Seafood Restaurant
06.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in person, creating organized seating plans tailored to guest needs.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Volunteer
Chris Oves
05.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated and managed volunteer activities for community service projects.
Education
High School Diploma -
Mainland Regional High School
Linwood, NJ06-2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Adaptability and dependability
- Relationship building
- Decision-making
- Disability awareness
- Documentation and reporting
Timeline
Babysitter
Various Families in Town
02.2024 - Current
Customer Service
Oves Restaurant - Seafood Restaurant
06.2021 - Current
Volunteer
Chris Oves
05.2021 - Current
High School Diploma -
Mainland Regional High School
Similar Profiles
Dana ZimmerDana Zimmer
Babysitter at Families In TownBabysitter at Families In Town
Larissa CastanedaLarissa Castaneda
Babysitter at Families Around TownBabysitter at Families Around Town
Addy FortAddy Fort
Piano Teacher at Local Families in TownPiano Teacher at Local Families in Town