Kylie Hermesch
Seneca,KS
Summary
Currently holding 4 years of experience in billing and collections at Nemaha Valley Community Hospital. Proficient in accounts receivable management and customer service skills. Fostering positive patient relationships, ensuring timely follow-ups and efficient payment processing.
Experienced with managing billing and collections processes, ensuring timely and accurate financial transactions.
Hardworking and passionate with problem solving abilities who is always eager to learn new skills.
Overview
7
7
years of professional experience
Work History
Billing/Collections
Nemaha Valley Community Hospital
10.2021 - Current
- Assisted in processing billing statements.
- Supported collection efforts by communicating with patients regarding outstanding bills.
- Tracked payments and updated records via the billing resource Revenue Cycle.
- Collaborated with team members to resolve discrepancies in customer accounts efficiently.
- Assisted with patient check-ins during appointments when needed.
- Keeping patient interaction positive with timely follow-ups on overdue accounts.
- Answering phone calls and directing them accordingly.
CNA/CMA
Life Care Center of Seneca
05.2020 - 10.2021
- Assisted patients with daily living activities.
- Monitored vital signs, reporting changes to RN for prompt intervention.
- Documented patient care accurately.
- Supported mobility assistance through proper lifting techniques and equipment usage.
- Participated in training new staff on best practices in patient care procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
The University of Kansas St.Francis Campus
09.2018 - 05.2020
- Monitored vital signs and reported significant changes to RN for timely interventions.
- Documented patient information and daily living activities accurately in electronic health records to support continuity of care.
- Assisted patients with daily living activities.
- Providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
High School Diploma -
Nemaha Central High School
Seneca05.2017
No Degree -
Highland Community College
Baileyville, KSNo Degree -
Washburn University of Topeka
Topeka, KSSkills
- Accounts receivable management
- Software knowledge
- Cash application
- Medical billing
- Active listening
- Relationship building
- Outbound calling
- Account review
- Financial management
- Payment acceptance
- Payment posting
- Organization skills
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Billing/Collections
Nemaha Valley Community Hospital
10.2021 - Current
CNA/CMA
Life Care Center of Seneca
05.2020 - 10.2021
CNA
The University of Kansas St.Francis Campus
09.2018 - 05.2020
High School Diploma -
Nemaha Central High School
No Degree -
Highland Community College
No Degree -
Washburn University of Topeka