Summary
Overview
Work History
Education
Timeline
Generic

Kylie Hickey

Middletown,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Lebanon, OH
01.2024 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Served food quickly for positive guest experiences.

Professional Cleaner

The Cleaning Authority
Milford, OH
08.2020 - 03.2021
  • Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
  • Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
  • Sanitized high-touch surfaces such as door handles and light switches.
  • Responded promptly to customer inquiries regarding services provided.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Billing Representative

Charter Communnications
Blue Ash, OH
09.2019 - 07.2020
  • Reviewed and processed customer invoices, credits, and payments accurately.
  • Assisted customers with inquiries regarding their bills and payment options.
  • Researched discrepancies between customer invoices and payments received.
  • Investigated customer complaints related to billing issues.
  • Processed credit card payments from customers using secure online systems.
  • Provided technical assistance to clients regarding billing procedures and policies.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.
  • Assessed and resolved variances in accounts, databases and bills.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Worked with team members and leadership to identify and develop process improvements.
  • Developed strong professional rapport with vendors and clients.

Upgrades

RDI Marketing
Milford, Ohio
11.2016 - 08.2019
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Education

High School Diploma -

Blanchester High School
Blanchester, OH
05-2016

Timeline

Crew Member

McDonald's Restaurant
01.2024 - Current

Professional Cleaner

The Cleaning Authority
08.2020 - 03.2021

Billing Representative

Charter Communnications
09.2019 - 07.2020

Upgrades

RDI Marketing
11.2016 - 08.2019

High School Diploma -

Blanchester High School

Similar Profiles

CREATE PROFILE
Kylie Hickey