Kylie Hinojosa
Goodells,MI
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
6
6
years of professional experience
Work History
Waitress
Gracie's Restaurant
Smiths Creek, MI
11.2024 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Set up tables in between patrons to reduce wait times.
- Performed basic math calculations when computing bills for customers' meals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Processed payments accurately using cash registers or POS systems.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Crew/Manager
McDonald's
Marysville, MI
06.2019 - Current
- Explained the goals and expectations required of the trainees.
- Provided training and direction for job duties and responsibilities.
- Delegated work to staff, setting priorities, and goals.
- Tracked labor costs through timekeeping systems in order to ensure compliance with local labor laws.
- Ensured all crew members adhered to company policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
Secretary
GNK LLC
Port Huron, MI
05.2023 - 11.2024
- Answered incoming phone calls, responded to inquiries, and took orders as needed.
- Created and updated spreadsheets to track and report data.
- Maintained inventory of office supplies and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated contact lists on a regular basis; created new contacts as needed.
- Organized and maintained filing systems for important documents.
Education
Richmond High School
Richmond, MI01-2019
Skills
- Dining area maintenance
- Relationship management
- Performance improvement
- Attention to detail
- Handling complaints
- Call handling
- Bookkeeping
Timeline
Waitress
Gracie's Restaurant
11.2024 - Current
Secretary
GNK LLC
05.2023 - 11.2024
Crew/Manager
McDonald's
06.2019 - Current
Richmond High School
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