Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylie Holder

Glen Rose

Summary

Dynamic Associate Manager with a proven track record at Sonic, excelling in strategic planning and staff management. Expert in negotiation and operations management, fostering collaboration among teams. Recognized for enhancing customer satisfaction and optimizing resource allocation, while maintaining a positive work environment even under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Manager

Sonic
09.2024 - Current
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Carhop Server

Sonic
03.2021 - 09.2024
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.

Teacher's Assistant

Glen Rose Elementary
08.2019 - 05.2021
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Waitress

Hooters
11.2020 - 02.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor in Education - Education

Western Governors University
Salt Lake City, UT

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Staff training and development

Certification

ServSafe certification

Timeline

Associate Manager

Sonic
09.2024 - Current

Carhop Server

Sonic
03.2021 - 09.2024

Waitress

Hooters
11.2020 - 02.2021

Teacher's Assistant

Glen Rose Elementary
08.2019 - 05.2021

Bachelor in Education - Education

Western Governors University

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