Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic

Kylie Hoyt

Hagerstown,MD

Summary

Hello! At first glance this resume may not be much, There's not too much experience however, all that's lacking in experience can be gained throughout the time working. Given the chance there will be excelling throughout every task given. As mentioned working both independently and with a team is never a problem neither is being able to adapt accordingly to any work environment. Any task given and all work will be completed efficiently and in a timely manner. So when reading this keep in mind that although this is lacking a bit starting out, It will always be made up for in the willingness to learn and grow throughout the time working. Here is an experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Call Center Representative

William Bosch
12.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.
  • Scheduled appointments for various offices
  • Sending emails and voicemails to various companies
  • Redirecting callers

CSR, SHIFT RUNNER/ MANAGER

DOMINOES
08.2022 - 12.2023
  • Handled over 10 incoming customers wanting in lobby by myself, Have managed store solely handling incoming and outgoing orders and customers,
  • Food prep, inventory, closing up stores, cleaning, managing employees and workspace
  • Directed several employees on make line when swamped with orders getting them done swiftly and efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented and developed customer service training processes

Education

HIGHSCHOOL DEGREE -

NORTH HAGERSTOWN HIGH
Hagerstown, MD
05.2023

Skills

  • COMMUNICATION
  • LEADERSHIP
  • PROBLEM SOLVING
  • ORGANIZATION
  • CREATIVITY
  • TIME MANAGEMENT
  • ADAPTABILITY
  • CUSTOMER SERVICE
  • ADAPTABILITY
  • CUSTOMER SERVICE
  • ADAPTABILITY
  • CUSTOMER SERVICE

Awards

CUSTOMER SERVICE REPRESENTATIVE OF THE YEAR 2022, OUTSTANDING CSR ANGELA WALTZ, 2022

Additional Information

I have taken several college courses through Hagerstown Community College (HCC) - including: Public Speaking , Sociology, and Economics. I have also not only earned college credit through those but also through the Ap Lang & Comp Exam taken , May of 2023.

Timeline

Call Center Representative

William Bosch
12.2023 - Current

CSR, SHIFT RUNNER/ MANAGER

DOMINOES
08.2022 - 12.2023

HIGHSCHOOL DEGREE -

NORTH HAGERSTOWN HIGH
Kylie Hoyt